| 1. Be an Industry Expert-de_DE.srt | 1.1 KB | ||
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| 1. Be an Industry Expert-pt_BR.srt | 1.1 KB | ||
| 1. Be an Industry Expert.mp4 | 1.9 MB | ||
| 1. Introduction to Customer Service Soft Skills Fundamentals-de_DE.srt | 1.9 KB | ||
| 1. Introduction to Customer Service Soft Skills Fundamentals-en_US.srt | 1.7 KB | ||
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| 1. Introduction to Customer Service Soft Skills Fundamentals-pt_BR.srt | 1.8 KB | ||
| 1. Introduction to Customer Service Soft Skills Fundamentals.mp4 | 13.5 MB | ||
| 1. Mute is Your Friend-de_DE.srt | 1.8 KB | ||
| 1. Mute is Your Friend-en_US.srt | 1.7 KB | ||
| 1. Mute is Your Friend-es_ES.srt | 1.7 KB | ||
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| 1. Mute is Your Friend-id_ID.srt | 1.7 KB | ||
| 1. Mute is Your Friend-it_IT.srt | 1.7 KB | ||
| 1. Mute is Your Friend-pt_BR.srt | 1.7 KB | ||
| 1. Mute is Your Friend.mp4 | 5.1 MB | ||
| 1. Plan Your Day Before It Plans You-de_DE.srt | 2.6 KB | ||
| 1. Plan Your Day Before It Plans You-en_US.srt | 2.5 KB | ||
| 1. Plan Your Day Before It Plans You-es_ES.srt | 2.6 KB | ||
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| 1. Plan Your Day Before It Plans You-it_IT.srt | 2.5 KB | ||
| 1. Plan Your Day Before It Plans You-pt_BR.srt | 2.5 KB | ||
| 1. Plan Your Day Before It Plans You.mp4 | 21.7 MB | ||
| 1. What Have We Learned-de_DE.srt | 2.2 KB | ||
| 1. What Have We Learned-en_US.srt | 1.9 KB | ||
| 1. What Have We Learned-es_ES.srt | 2 KB | ||
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| 1. What Have We Learned-it_IT.srt | 2 KB | ||
| 1. What Have We Learned-pt_BR.srt | 2 KB | ||
| 1. What Have We Learned.mp4 | 6.5 MB | ||
| 2. Look Good, Feel Good-de_DE.srt | 3.5 KB | ||
| 2. Look Good, Feel Good-en_US.srt | 3 KB | ||
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| 2. Look Good, Feel Good-it_IT.srt | 3.1 KB | ||
| 2. Look Good, Feel Good-pt_BR.srt | 3.1 KB | ||
| 2. Look Good, Feel Good.mp4 | 25.1 MB | ||
| 2. Reviews Are a Good Thing-de_DE.srt | 1.3 KB | ||
| 2. Reviews Are a Good Thing-en_US.srt | 1.1 KB | ||
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| 2. What is Good Customer Service-de_DE.srt | 3 KB | ||
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| 2. What is Good Customer Service.mp4 | 21.8 MB | ||
| 2. What is her problem Listen carefully!-de_DE.srt | 819.2 B | ||
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| 2. What is her problem Listen carefully!-pt_BR.srt | 716.8 B | ||
| 2. What is her problem Listen carefully!.mp4 | 916.3 KB | ||
| 3. Don't Know Ask!-de_DE.srt | 2.7 KB | ||
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| 3. Don't Know Ask!.mp4 | 8 MB | ||
| 3. Nuns Install Software, Too-de_DE.srt | 2.8 KB | ||
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| 3. Nuns Install Software, Too-es_ES.srt | 2.7 KB | ||
| 3. Nuns Install Software, Too-fr_FR.srt | 2.9 KB | ||
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| 3. Nuns Install Software, Too-it_IT.srt | 2.7 KB | ||
| 3. Nuns Install Software, Too-pt_BR.srt | 2.7 KB | ||
| 3. Nuns Install Software, Too.mp4 | 19 MB | ||
| 3. Take a Walk!!-de_DE.srt | 819.2 B | ||
| 3. Take a Walk!!-en_US.srt | 614.4 B | ||
| 3. Take a Walk!!-es_ES.srt | 716.8 B | ||
| 3. Take a Walk!!-fr_FR.srt | 716.8 B | ||
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| 3. Take a Walk!!-it_IT.srt | 614.4 B | ||
| 3. Take a Walk!!-pt_BR.srt | 716.8 B | ||
| 3. Take a Walk!!.mp4 | 1.4 MB | ||
| 3. The Platinum Rule-de_DE.srt | 2 KB | ||
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| 3. The Platinum Rule.mp4 | 3.5 MB | ||
| 4. Anatomy of Good Customer Service-de_DE.srt | 6.5 KB | ||
| 4. Anatomy of Good Customer Service-en_US.srt | 6.1 KB | ||
| 4. Anatomy of Good Customer Service-es_ES.srt | 6.1 KB | ||
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| 4. Anatomy of Good Customer Service.mp4 | 6.1 MB | ||
| 4. Ask Dr. Google-de_DE.srt | 3.5 KB | ||
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| 4. Ask Dr. Google.mp4 | 10.4 MB | ||
| 4. Body Language Matters, Even On The Phone-de_DE.srt | 3.7 KB | ||
| 4. Body Language Matters, Even On The Phone-en_US.srt | 3.4 KB | ||
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| 4. Body Language Matters, Even On The Phone-it_IT.srt | 3.4 KB | ||
| 4. Body Language Matters, Even On The Phone-pt_BR.srt | 3.5 KB | ||
| 4. Body Language Matters, Even On The Phone.mp4 | 8.2 MB | ||
| 5. Follow Up, Follow Through, and Document, Document, Document!-de_DE.srt | 2.1 KB | ||
| 5. Follow Up, Follow Through, and Document, Document, Document!-en_US.srt | 1.9 KB | ||
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| 5. Follow Up, Follow Through, and Document, Document, Document!-it_IT.srt | 1.9 KB | ||
| 5. Follow Up, Follow Through, and Document, Document, Document!-pt_BR.srt | 1.9 KB | ||
| 5. Follow Up, Follow Through, and Document, Document, Document!.mp4 | 4.1 MB | ||
| 6. A Sample Call - What Would You Do-de_DE.srt | 512 B | ||
| 6. A Sample Call - What Would You Do-en_US.srt | 307.2 B | ||
| 6. A Sample Call - What Would You Do-es_ES.srt | 409.6 B | ||
| 6. A Sample Call - What Would You Do-fr_FR.srt | 512 B | ||
| 6. A Sample Call - What Would You Do-id_ID.srt | 512 B | ||
| 6. A Sample Call - What Would You Do-it_IT.srt | 512 B | ||
| 6. A Sample Call - What Would You Do-pt_BR.srt | 409.6 B | ||
| 6. A Sample Call - What Would You Do.mp4 | 704.1 KB | ||
| Bonus Resources.txt | 307.2 B | ||
| Extra Credit Inspiration.html | 2.6 KB | ||
| Get Bonus Downloads Here.url | 204.8 B | ||
| How Do You Prepare For A Busy Day.html | 307.2 B | ||
| The Best and the Worst.html | 307.2 B | ||
| Workspace Review.html | 102.4 B | ||
| ▲ 150 total files | |||
Customer Service: Soft Skills Fundamentals
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 160 MB | Duration: 40m
What you'll learn
How to take care of yourself while taking care of others
How to really listen to customers, not just hear their problems
How to be personable even when you're not there in person
Description
Starting a new career in customer service can be intimidating. How will you deal with all those people? New employee training can teach you how to turn on the lights and work the computers, but you need to know more about the non-tangibles, the soft skills of getting along. This course will help you develop the soft skills you need to thrive when facing clients day after day.
Who this course is for:
People starting out in a customer service career will benefit from this course.
First time customer service reps should take this course to prepare themselves for their new job.
SCREENSHOTS
If You Need More Courses, kindly Visit and Support Us -->> https://FreeCourseWeb.com
Thank You.
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