| -80-Questions-with-Answers-Batch-1.pdf | 226.9 KB | ||
| -80-Questions-with-Answers-Batch-2.pdf | 3.5 MB | ||
| -80-Questions-with-Answers-Batch-3.pdf | 439.4 KB | ||
| 1. Concepts of Service Management Introduction-en_US.srt | 1.6 KB | ||
| 1. Concepts of Service Management Introduction.mp4 | 8.3 MB | ||
| 1. ITIL 4 Foundation Certification Exam Training-en_US.srt | 2.2 KB | ||
| 1. ITIL 4 Foundation Certification Exam Training.mp4 | 48.8 MB | ||
| 1. ITIL Management Practices Overview-en_US.srt | 1.2 KB | ||
| 1. ITIL Management Practices Overview.mp4 | 7.8 MB | ||
| 1. The Four Dimensions of Service Management Introduction-en_US.srt | 1.9 KB | ||
| 1. The Four Dimensions of Service Management Introduction.mp4 | 11.8 MB | ||
| 1. The Service Value System Overview-en_US.srt | 4.2 KB | ||
| 1. The Service Value System Overview.mp4 | 24.7 MB | ||
| 10. General Management Practices Relationship Management-en_US.srt | 2.6 KB | ||
| 10. General Management Practices Relationship Management.mp4 | 14.1 MB | ||
| 10. Guiding Principle #7 Optimize and Automate-en_US.srt | 3.7 KB | ||
| 10. Guiding Principle #7 Optimize and Automate.mp4 | 20.4 MB | ||
| 11. General Management Practices Risk Management-en_US.srt | 3.8 KB | ||
| 11. General Management Practices Risk Management.mp4 | 20.1 MB | ||
| 11. Governance-en_US.srt | 3.3 KB | ||
| 11. Governance.mp4 | 16.9 MB | ||
| 12. General Management Practices Service Financial Management-en_US.srt | 2.7 KB | ||
| 12. General Management Practices Service Financial Management.mp4 | 12 MB | ||
| 12. Service Value Chain Overview-en_US.srt | 1.4 KB | ||
| 12. Service Value Chain Overview.mp4 | 5.8 MB | ||
| 13. General Management Practices Strategy Management-en_US.srt | 3.1 KB | ||
| 13. General Management Practices Strategy Management.mp4 | 18 MB | ||
| 13. Service Value Chain The 6 Activities-en_US.srt | 12.9 KB | ||
| 13. Service Value Chain The 6 Activities.mp4 | 55.3 MB | ||
| 14. Continual Improvement Overview-en_US.srt | 1.5 KB | ||
| 14. Continual Improvement Overview.mp4 | 8.2 MB | ||
| 14. General Management Practices Supplier Management-en_US.srt | 4.4 KB | ||
| 14. General Management Practices Supplier Management.mp4 | 20.1 MB | ||
| 15. General Management Practices Workforce and Talent Management-en_US.srt | 3.1 KB | ||
| 15. General Management Practices Workforce and Talent Management.mp4 | 14.2 MB | ||
| 15. The Continual Improvement Model-en_US.srt | 10.1 KB | ||
| 15. The Continual Improvement Model.mp4 | 50.3 MB | ||
| 16. Continual Improvement and The Guiding Principles-en_US.srt | 1 KB | ||
| 16. Continual Improvement and The Guiding Principles.mp4 | 5 MB | ||
| 16. Service Management Practices Availability Management-en_US.srt | 4.9 KB | ||
| 16. Service Management Practices Availability Management.mp4 | 24 MB | ||
| 17. Service Management Practices Business Analysis-en_US.srt | 2.4 KB | ||
| 17. Service Management Practices Business Analysis.mp4 | 12.7 MB | ||
| 18. Service Management Practices Capacity and Performance Management-en_US.srt | 2 KB | ||
| 18. Service Management Practices Capacity and Performance Management.mp4 | 10.6 MB | ||
| 19. Service Management Practices Change Control-en_US.srt | 2.6 KB | ||
| 19. Service Management Practices Change Control.mp4 | 11.5 MB | ||
| 2. General Management Practices Architecture Management-en_US.srt | 3.4 KB | ||
| 2. General Management Practices Architecture Management.mp4 | 17.3 MB | ||
| 2. Introduction to IT Service Management-en_US.srt | 3.8 KB | ||
| 2. Introduction to IT Service Management.mp4 | 24.1 MB | ||
| 2. Opportunity, Demand and Value-en_US.srt | 2.8 KB | ||
| 2. Opportunity, Demand and Value.mp4 | 14.6 MB | ||
| 2. Organizations and People-en_US.srt | 2.8 KB | ||
| 2. Organizations and People.mp4 | 12.5 MB | ||
| 2. Value and Value Co-Creation-en_US.srt | 2.4 KB | ||
| 2. Value and Value Co-Creation.mp4 | 12.9 MB | ||
| 20. Service Management Practices Incident Management-en_US.srt | 2.8 KB | ||
| 20. Service Management Practices Incident Management.mp4 | 11.5 MB | ||
| 21. Service Management Practices IT Asset Management-en_US.srt | 2.2 KB | ||
| 21. Service Management Practices IT Asset Management.mp4 | 11.5 MB | ||
| 22. Service Management Practices Monitoring and Event Management-en_US.srt | 4.1 KB | ||
| 22. Service Management Practices Monitoring and Event Management.mp4 | 19.5 MB | ||
| 23. Service Management Practices Problem Management-en_US.srt | 2.5 KB | ||
| 23. Service Management Practices Problem Management.mp4 | 13 MB | ||
| 24. Service Management Practices Release Management-en_US.srt | 1.9 KB | ||
| 24. Service Management Practices Release Management.mp4 | 10.5 MB | ||
| 25. Service Management Practices Service Catalogue Management-en_US.srt | 2.3 KB | ||
| 25. Service Management Practices Service Catalogue Management.mp4 | 11.5 MB | ||
| 26. Service Management Practices Service Configuration Management-en_US.srt | 2 KB | ||
| 26. Service Management Practices Service Configuration Management.mp4 | 9.3 MB | ||
| 27. Service Management Practices Service Continuity Management-en_US.srt | 3.9 KB | ||
| 27. Service Management Practices Service Continuity Management.mp4 | 25.3 MB | ||
| 28. Service Management Practices Service Design-en_US.srt | 2.3 KB | ||
| 28. Service Management Practices Service Design.mp4 | 11.6 MB | ||
| 29. Service Management Practices Service Desk-en_US.srt | 3.7 KB | ||
| 29. Service Management Practices Service Desk.mp4 | 17.6 MB | ||
| 3. About ITIL-en_US.srt | 4.3 KB | ||
| 3. About ITIL.mp4 | 21.2 MB | ||
| 3. General Management Practices Continual improvement-en_US.srt | 2.8 KB | ||
| 3. General Management Practices Continual improvement.mp4 | 14.2 MB | ||
| 3. Information and Technology-en_US.srt | 5.1 KB | ||
| 3. Information and Technology.mp4 | 29.5 MB | ||
| 3. Organizations, Service providers, Service consumers, and other stakeholders-en_US.srt | 5.9 KB | ||
| 3. Organizations, Service providers, Service consumers, and other stakeholders.mp4 | 32.5 MB | ||
| 3. The Guiding Principles Overview-en_US.srt | 2.2 KB | ||
| 3. The Guiding Principles Overview.mp4 | 12.4 MB | ||
| 30. Service Management Practices Service Level Management-en_US.srt | 2.9 KB | ||
| 30. Service Management Practices Service Level Management.mp4 | 14.6 MB | ||
| 31. Service Management Practices Service Request Management-en_US.srt | 2.7 KB | ||
| 31. Service Management Practices Service Request Management.mp4 | 14.2 MB | ||
| 32. Service Management Practices Service Validation and Testing-en_US.srt | 2.3 KB | ||
| 32. Service Management Practices Service Validation and Testing.mp4 | 14 MB | ||
| 33. Technical Management Practices Deployment Management-en_US.srt | 2.7 KB | ||
| 33. Technical Management Practices Deployment Management.mp4 | 13.3 MB | ||
| 34. Technical Management Practices Infrastructure and Platform Management-en_US.srt | 2.3 KB | ||
| 34. Technical Management Practices Infrastructure and Platform Management.mp4 | 11.5 MB | ||
| 35. Technical Management Practices Software Development and Management-en_US.srt | 1.5 KB | ||
| 35. Technical Management Practices Software Development and Management.mp4 | 8 MB | ||
| 4. General Management Practices InfoSec Management-en_US.srt | 2.8 KB | ||
| 4. General Management Practices InfoSec Management.mp4 | 15.9 MB | ||
| 4. Guiding Principle #1 Focus on Value-en_US.srt | 5.2 KB | ||
| 4. Guiding Principle #1 Focus on Value.mp4 | 22.5 MB | ||
| 4. Partners and Suppliers-en_US.srt | 3.6 KB | ||
| 4. Partners and Suppliers.mp4 | 16.3 MB | ||
| 4. Products and Services-en_US.srt | 3 KB | ||
| 4. Products and Services.mp4 | 21 MB | ||
| 4. The structure and benefits of the ITIL 4 Framework-en_US.srt | 2.1 KB | ||
| 4. The structure and benefits of the ITIL 4 Framework.mp4 | 14.1 MB | ||
| 5. General Management Practices Knowledge Management-en_US.srt | 1.6 KB | ||
| 5. General Management Practices Knowledge Management.mp4 | 7.2 MB | ||
| 5. Guiding Principle #2 Start Where You Are-en_US.srt | 2.4 KB | ||
| 5. Guiding Principle #2 Start Where You Are.mp4 | 12.9 MB | ||
| 5. Service Relationships-en_US.srt | 3 KB | ||
| 5. Service Relationships.mp4 | 16 MB | ||
| 5. Value Streams and Processes-en_US.srt | 5.7 KB | ||
| 5. Value Streams and Processes.mp4 | 28.1 MB | ||
| 6. General Management Practices Measurement and Reporting-en_US.srt | 2.1 KB | ||
| 6. General Management Practices Measurement and Reporting.mp4 | 9.3 MB | ||
| 6. Guiding Principle #3 Progress Iteratively With Feedback-en_US.srt | 3.4 KB | ||
| 6. Guiding Principle #3 Progress Iteratively With Feedback.mp4 | 16.9 MB | ||
| 6. Outcomes, Costs, Risks, and Utility & Warranty-en_US.srt | 6.3 KB | ||
| 6. Outcomes, Costs, Risks, and Utility & Warranty.mp4 | 33.2 MB | ||
| 7. General Management Practices Organizational Change Management-en_US.srt | 2.9 KB | ||
| 7. General Management Practices Organizational Change Management.mp4 | 12.2 MB | ||
| 7. Guiding Principle #4 Collaborate and Promote Visibility-en_US.srt | 3.8 KB | ||
| 7. Guiding Principle #4 Collaborate and Promote Visibility.mp4 | 15.3 MB | ||
| 8. General Management Practices Portfolio Management-en_US.srt | 3.8 KB | ||
| 8. General Management Practices Portfolio Management.mp4 | 16.7 MB | ||
| 8. Guiding Principle #5 Think and Work Holistically-en_US.srt | 1.6 KB | ||
| 8. Guiding Principle #5 Think and Work Holistically.mp4 | 8.3 MB | ||
| 9. General Management Practices Project Management-en_US.srt | 2.2 KB | ||
| 9. General Management Practices Project Management.mp4 | 10 MB | ||
| 9. Guiding Principle #6 Keep it Simple and Practical-en_US.srt | 2.6 KB | ||
| 9. Guiding Principle #6 Keep it Simple and Practical.mp4 | 14.4 MB | ||
| About-ITIL.pdf | 388.3 KB | ||
| Bonus Resources.txt | 307.2 B | ||
| Concepts-of-Service-Management-Intro.pdf | 264.9 KB | ||
| Continual-Improvement-Overview.pdf | 108.1 KB | ||
| Continual-improvement-and-the-guiding-principles.pdf | 99.8 KB | ||
| Exam-1-Answers-and-Explanations.pdf | 374.2 KB | ||
| Exam-1.pdf | 418.1 KB | ||
| Exam-2-Answers-and-Explanations.pdf | 215.2 KB | ||
| Exam-2.pdf | 193 KB | ||
| Exam-3-with-Answers-and-Explanations.pdf | 1.6 MB | ||
| General-Management-Practices-Architecture-Management.pdf | 100.1 KB | ||
| General-Management-Practices-Continual-Improvement.pdf | 104.2 KB | ||
| General-Management-Practices-InfoSec-Management.pdf | 161.6 KB | ||
| General-Management-Practices-Knowledge-Management.pdf | 163.6 KB | ||
| General-Management-Practices-Measurement-and-Reporting.pdf | 115.1 KB | ||
| General-Management-Practices-Organizational-Change-Management.pdf | 108.7 KB | ||
| General-Management-Practices-Portfolio-Management.pdf | 177 KB | ||
| General-Management-Practices-Project-Management.pdf | 117.1 KB | ||
| General-Management-Practices-Relationship-Management.pdf | 174.5 KB | ||
| General-Management-Practices-Risk-Management.pdf | 196.5 KB | ||
| General-Management-Practices-Service-Financial-Management.pdf | 116.6 KB | ||
| General-Management-Practices-Strategy-Management.pdf | 113.1 KB | ||
| General-Management-Practices-Supplier-Management.pdf | 140.8 KB | ||
| General-Management-Practices-Workforce-and-Talent-Management.pdf | 117.6 KB | ||
| Get Bonus Downloads Here.url | 204.8 B | ||
| Governance.pdf | 227.3 KB | ||
| Guiding-Principle-1-Focus-on-Value.pdf | 111.9 KB | ||
| Guiding-Principle-2-Start-Where-You-Are.pdf | 131.5 KB | ||
| Guiding-Principle-3-Progress-Iteratively-With-Feedback.pdf | 138.4 KB | ||
| Guiding-Principle-4-Collaborate-and-Promote-Visibility.pdf | 121.4 KB | ||
| Guiding-Principle-5-Think-and-Work-Holistically.pdf | 80.9 KB | ||
| Guiding-Principle-6-Keep-it-Simple-and-Practical.pdf | 122.8 KB | ||
| Guiding-Principle-7-Optimize-and-Automate.pdf | 121.8 KB | ||
| ITIL-Management-Practices-Overview.pdf | 173.9 KB | ||
| Information-and-Technology.pdf | 136.2 KB | ||
| Introduction-to-IT-Service-Management.pdf | 738 KB | ||
| Opportunity-Demand-and-Value.pdf | 126 KB | ||
| Organizations-Service-providers-Service-consumers-and-other-stakeholders.pdf | 250.4 KB | ||
| Organizations-and-People.pdf | 85.6 KB | ||
| Outcomes-Costs-Risks-and-Utility-Warranty.pdf | 322 KB | ||
| Partners-Suppliers.pdf | 136.1 KB | ||
| Products-and-Services.pdf | 228.3 KB | ||
| Service-Management-Practices-Availability-Management.pdf | 122.8 KB | ||
| Service-Management-Practices-Business-Analysis.pdf | 94.9 KB | ||
| Service-Management-Practices-Capacity-and-Performance-Management.pdf | 119.9 KB | ||
| Service-Management-Practices-Change-Control.pdf | 97.6 KB | ||
| Service-Management-Practices-IT-Asset-Management.pdf | 98.2 KB | ||
| Service-Management-Practices-Incident-Management.pdf | 123.6 KB | ||
| Service-Management-Practices-Monitoring-and-Event-Management.pdf | 117.6 KB | ||
| Service-Management-Practices-Problem-Management.pdf | 161.3 KB | ||
| Service-Management-Practices-Release-Management.pdf | 138.9 KB | ||
| Service-Management-Practices-Service-Catalogue-Management.pdf | 90.3 KB | ||
| Service-Management-Practices-Service-Configuration-Management.pdf | 90.3 KB | ||
| Service-Management-Practices-Service-Continuity-Management.pdf | 270 KB | ||
| Service-Management-Practices-Service-Design.pdf | 97.2 KB | ||
| Service-Management-Practices-Service-Desk.pdf | 148.5 KB | ||
| Service-Management-Practices-Service-Level-Management.pdf | 174.7 KB | ||
| Service-Management-Practices-Service-Request-Management.pdf | 146.1 KB | ||
| Service-Management-Practices-Service-Validation-and-Testing.pdf | 101.1 KB | ||
| Service-Relationships.pdf | 134.3 KB | ||
| Service-Value-Chain-Overview.pdf | 97.1 KB | ||
| Service-Value-Chain-The-6-Activities.pdf | 1.3 MB | ||
| Technical-Management-Practices-Deployment-Management.pdf | 101.3 KB | ||
| Technical-Management-Practices-Infrastructure-and-Platform-Management.pdf | 100.9 KB | ||
| Technical-Management-Practices-Software-Development-and-Management.pdf | 104.2 KB | ||
| The-Continual-Improvement-Model.pdf | 400.7 KB | ||
| The-Four-Dimensions-of-Service-Management-Intro.pdf | 220.7 KB | ||
| The-Guiding-Principles-Overview.pdf | 192.5 KB | ||
| The-Service-Value-System-Overview.pdf | 265.2 KB | ||
| The-structure-and-benefits-of-the-ITIL-4-framework.pdf | 336.6 KB | ||
| Value-Streams-Processes.pdf | 170.3 KB | ||
| Value-and-Value-Co-Creation.pdf | 277.5 KB | ||
| ▲ 207 total files | |||
ITIL 4 Foundation Certification Exam Training
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 1.11 GB | Duration: 2h 56m
What you'll learn
Overview of ITIL and IT Service Management
Concepts of Service Management
The Four Dimensions of Service Management
The ITIL Service Value System
Requirements
No Requirements
Description
The Information Technology Infrastructure Library (ITIL®) framework is the most widely accepted framework for IT Service Management in the world . ITIL helps all organizations, regardless of their industry or business sector, provide their IT services using the most efficient and economical methods. The framework focuses on IT Service Management best practices and efficient operations, and is used in government, commercial, and non-profit organizations, alike.
This 3 hour course provides a full, highly-detailed, thorough and clear guide to IT service management and the ITIL 4 Foundation Certification Exam, which is the entry-level certification in the ITIL framework.
This course offers an exceptional training to the ITIL 4 Certification Exam as it goes through the Four Dimensions, the Guiding Principles, Service Value System, and the ITIL 4 Practices.
This course will help you gain a perfect understanding on IT Service Management with REAL LIFE EXAMPLES, PRACTICE EXAMS AND ADDITIONAL +240 QUESTIONS WITH ANSWERS!
If You Need More Courses, kindly Visit and Support Us -->> https://FreeCourseWeb.com
Thank You.
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