| 01 - Application of the guidance.mp4 | 18.3 MB | ||
| 01 - Application of the guidance.srt | 8.9 KB | ||
| 01 - Demystifying standards.mp4 | 18 MB | ||
| 01 - Demystifying standards.srt | 10.1 KB | ||
| 01 - Focus on operation of the SMS clause.mp4 | 9.1 MB | ||
| 01 - Focus on operation of the SMS clause.srt | 5.7 KB | ||
| 01 - Learning ISOIEC 20000.mp4 | 7.8 MB | ||
| 01 - Learning ISOIEC 20000.srt | 3.4 KB | ||
| 01 - Next steps.mp4 | 8.4 MB | ||
| 01 - Next steps.srt | 4.8 KB | ||
| 01 - The Service Management System (SMS) scope and structure.mp4 | 8 MB | ||
| 01 - The Service Management System (SMS) scope and structure.srt | 4.5 KB | ||
| 01 - What it means to be certified.mp4 | 15.9 MB | ||
| 01 - What it means to be certified.srt | 7.6 KB | ||
| 02 - Certification path.mp4 | 9.3 MB | ||
| 02 - Certification path.srt | 8.3 KB | ||
| 02 - Context of the organization.mp4 | 13.2 MB | ||
| 02 - Context of the organization.srt | 5.9 KB | ||
| 02 - Structure of the guidance.mp4 | 12.3 MB | ||
| 02 - Structure of the guidance.srt | 7.2 KB | ||
| 02 - Use the service portfolio to create value.mp4 | 23.8 MB | ||
| 02 - Use the service portfolio to create value.srt | 15.6 KB | ||
| 02 - What is ISOIEC 20000.mp4 | 8.8 MB | ||
| 02 - What is ISOIEC 20000.srt | 4.9 KB | ||
| 02 - What this course is about.mp4 | 8.7 MB | ||
| 02 - What this course is about.srt | 4.3 KB | ||
| 03 - Leadership.mp4 | 11.6 MB | ||
| 03 - Leadership.srt | 6.6 KB | ||
| 03 - Manage expectations with relationships and agreements.mp4 | 15.5 MB | ||
| 03 - Manage expectations with relationships and agreements.srt | 11.6 KB | ||
| 03 - Real-world application case study.mp4 | 25.4 MB | ||
| 03 - Real-world application case study.srt | 18.7 KB | ||
| 03 - The ISOIEC 20000 family of documents.mp4 | 13.4 MB | ||
| 03 - The ISOIEC 20000 family of documents.srt | 5.6 KB | ||
| 04 - Balance supply and demand when delivering services.mp4 | 10.4 MB | ||
| 04 - Balance supply and demand when delivering services.srt | 7.9 KB | ||
| 04 - Evolution of ISOIEC 20000.mp4 | 8.8 MB | ||
| 04 - Evolution of ISOIEC 20000.srt | 5.8 KB | ||
| 04 - Planning.mp4 | 14.4 MB | ||
| 04 - Planning.srt | 6.3 KB | ||
| 04 - Top tips and tricks.mp4 | 13.7 MB | ||
| 04 - Top tips and tricks.srt | 8.3 KB | ||
| 05 - Breakdown of the ISOIEC 20000 standard.mp4 | 14 MB | ||
| 05 - Breakdown of the ISOIEC 20000 standard.srt | 7.3 KB | ||
| 05 - Design, build, and transition services and components.mp4 | 16.7 MB | ||
| 05 - Design, build, and transition services and components.srt | 13.1 KB | ||
| 05 - Support of the SMS.mp4 | 23.8 MB | ||
| 05 - Support of the SMS.srt | 10.9 KB | ||
| 06 - Manage issue resolution and service fulfillment.mp4 | 16.1 MB | ||
| 06 - Manage issue resolution and service fulfillment.srt | 13.2 KB | ||
| 06 - Operation of the SMS.mp4 | 4.9 MB | ||
| 06 - Operation of the SMS.srt | 2.6 KB | ||
| 07 - Address assurance risks to availability and protection.mp4 | 14.3 MB | ||
| 07 - Address assurance risks to availability and protection.srt | 10.4 KB | ||
| 07 - Performance evaluation.mp4 | 13.8 MB | ||
| 07 - Performance evaluation.srt | 6.4 KB | ||
| 08 - Improvement.mp4 | 8.7 MB | ||
| 08 - Improvement.srt | 3.7 KB | ||
| Bonus Resources.txt | 409.6 B | ||
| Get Bonus Downloads Here.url | 204.8 B | ||
| ▲ 60 total files | |||
IT Service Management: ISO/IEC 20000-1
https://CourseLala.com
Released 06/2022
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Skill Level: Intermediate | Genre: eLearning | Language: English + srt | Duration: 2h 13m | Size: 387.4 MB
ISO/IEC 20000-1 is the international standard for IT service management developed by the International Organization for Standardization (ISO) and International Electrotechnical Commission (IEC). It defines the best practices for the delivery of services to meet the needs of an organization and its customers, which has become increasingly necessary in today’s ever-evolving business world. Adopting this standard enables your organization to control risks and achieve business benefits and support the continual improvement of service delivery. In this course, instructor Mark Thomas helps you understand the scope, objectives, key terminology and high-level requirements of the ISO/IEC 20000-1 standard, how it is used in a typical IT service provider organization, and the main elements of the certification process, with tips on how you can prepare. Learn how the ISO/IEC 20000-1 provides real, actionable, and valuable guidance on establishing, implementing, maintaining, and continually improving the service management system at your enterprise.
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| 697.85 MB | Wilson36 | 1 year | 8 | 0 | |
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| 272.7 MB | freecoursewb | 3 years | 0 | 0 | |
| 370 MB | freecoursewb | 4 years | 0 | 0 |
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