| 1. Charts and dashboards.mp4 | 15.7 MB | ||
| 1. Discover Dynamics 365 Customer Service.mp4 | 3.8 MB | ||
| 1. Learn more about Dynamics 365 Customer Service.mp4 | 1.8 MB | ||
| 1. Managing knowledge articles.mp4 | 15.6 MB | ||
| 1. Managing queues.mp4 | 2.1 MB | ||
| 1. Service level agreement administration.mp4 | 12.6 MB | ||
| 1. What is Dynamics 365 Customer Service.mp4 | 2.6 MB | ||
| 1. What is a case.mp4 | 1.8 MB | ||
| 2. Interactive dashboards.mp4 | 9.6 MB | ||
| 2. Navigating in Dynamics 365.mp4 | 15.8 MB | ||
| 2. Routing rules and assignment.mp4 | 2.5 MB | ||
| 2. Understanding Dynamics 365 customization.mp4 | 1.2 MB | ||
| 2. Using knowledge articles with cases.mp4 | 7.6 MB | ||
| 2. Using service level agreement with cases.mp4 | 10.3 MB | ||
| 2. Various ways cases can be created.mp4 | 11.8 MB | ||
| 3. Access and sorting records and views.mp4 | 12.2 MB | ||
| 3. Customer Service historical analytics.mp4 | 6.8 MB | ||
| 3. Entitlements in case management.mp4 | 15.5 MB | ||
| 3. Streamline processes with business process flows.mp4 | 7.6 MB | ||
| 3. Using knowledge search.mp4 | 4.8 MB | ||
| 4. Excel templates.mp4 | 6.8 MB | ||
| 4. Use quick create to create a new record.mp4 | 8.1 MB | ||
| 4. Using the timeline to track activities and notes to a case.mp4 | 4.5 MB | ||
| 5. Build queries with Advanced Find.mp4 | 17.5 MB | ||
| 6. Work with search in Dynamics 365.mp4 | 6.8 MB | ||
| 7. End-user personalization options.mp4 | 7.8 MB | ||
| 8. Customer Service Hub vs. Customer Service workspace.mp4 | 10.9 MB | ||
| ▲ 27 total files | |||
Quote:
Course details
If you’re looking for a more effective way to manage your customer base, why not try Microsoft Dynamics 365 Customer Service? The Dynamics 365 Customer Service suite offers you a host of easy-to-use tools to improve collaboration with your customers, resolve key issues, and provide exceptional support to your customer base in a more meaningful, iterative way.
Join instructor Dian Taylor and discover the full benefits of the suite, from the basics of setup to data recording and analytics. Learn how to manage customer cases, including how to create, view, and edit cases, curate knowledge base articles, and integrate your work with other parts of Dynamics 365, such as Sales. Get tips on case management, service-level agreements and entitlements, queue administration, and related apps, as you prime your skill set to continually improve customer satisfaction, retention, and more.
| torrent name | size | uploader | age | seed | leech |
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| 801.8 MB | notimmune | 8 months | 11 | 1 | |
| 386.28 MB | Prom3th3uS | 1 year | 3 | 0 | |
| 356.71 MB | Prom3th3uS | 1 year | 6 | 2 | |
| 375.8 MB | freecoursewb | 1 year | 3 | 3 | |
| 575.06 MB | Prom3th3uS | 1 year | 0 | 0 |
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