| 001 Welcome.mp4 | 6.55 MB | ||
| 002 What you should know before watching this course.mp4 | 7.76 MB | ||
| 003 Understanding why customer service is hard.mp4 | 15.83 MB | ||
| 004 Identifying the most important need.mp4 | 21.04 MB | ||
| 005 Winning the moments of truth.mp4 | 25.09 MB | ||
| 006 Making wait time more bearable.mp4 | 22.33 MB | ||
| 007 Getting customers to know your name.mp4 | 15.54 MB | ||
| 008 Improving your powers of observation.mp4 | 22.12 MB | ||
| 009 Overcoming the illusion of speed.mp4 | 22.1 MB | ||
| 010 Understanding the consequences of multitasking.mp4 | 26.2 MB | ||
| 011 Avoiding directed attention fatigue.mp4 | 23.95 MB | ||
| 012 Identifying the secrets of employee motivation.mp4 | 21.86 MB | ||
| 013 Increasing teamwork between departments.mp4 | 26.56 MB | ||
| 014 Creating positive social pressure.mp4 | 26.38 MB | ||
| 015 Next steps.mp4 | 7.96 MB | ||
| Ex_Files_Innovative_Cust_Service | |||
| Exercise Files | |||
| Additional Resources.pdf | 49.99 KB | ||
| Learning Plan Worksheet.pdf | 63.35 KB | ||
| Moments of Truth Worksheet.pdf | 42.85 KB | ||
| Wait Time Checklist.pdf | 53.68 KB | ||
| Whats My Job Worksheet.pdf | 42.99 KB | ||
| ▲ 20 total files | |||
Lynda - Innovative Customer Service Techniques
This Course will be good to the Best for DL within 30 days after has been posed, after that it might not be good DL already, please do me favour to continue seeding to keep this torrent alive.
44m 53s Appropriate for all Jan 26, 2016 | Uploaded in Feb 3, 2016 by 2boweb
Subjects: Business Marketing
Author: Jeff Toister
Companies often want their employees to think outside the box when it comes to great customer service. Managers and frontline employees, in turn, often want to learn new techniques to boost customer service ratings. This course delivers new and cutting-edge research that can be used to take customer service to new levels. Jeff Toister shows how to influence customer perceptions, enhance your "service sense," and build teamwork in order to exceed customer expectations.
Topics include:
• Identifying the most important customer need
• Making wait time more bearable
• Improving your power of observation
• Avoiding directed attention fatigue
• Increasing teamwork
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