| 1 - Introduction to Customer Experience Management.mkv | 23.8 MB | ||
| 10 - Voice of the Customer VoC Analysis.mkv | 19.7 MB | ||
| 100 - Conversion Rate Optimisation Using Data.mkv | 32.7 MB | ||
| 101 - Analysing Customer Lifetime Value CLV.html | 7.3 KB | ||
| 102 - Sentiment Analysis for Customer Feedback.html | 6.1 KB | ||
| 103 - Personalisation Strategies Based on Data.html | 8.7 KB | ||
| 104 - Customer Churn Prediction and Prevention.mkv | 35.7 MB | ||
| 105 - Analysing Service Response Times and Customer Satisfaction.html | 5.6 KB | ||
| 106 - Identifying Service Bottlenecks.html | 4.4 KB | ||
| 107 - Optimising Workflows Using Data.html | 3.2 KB | ||
| 108 - Using Data to Improve Customer Support Efficiency.mkv | 50.8 MB | ||
| 109 - Presentation.mkv | 4.1 MB | ||
| 11 - Emotional Experience Design EED.mkv | 20.2 MB | ||
| 110 - Course overview.mkv | 35.6 MB | ||
| 111 - Decoding the Context for Effective Communication.mkv | 78.2 MB | ||
| 112 - How We See The Principles of Visual Perception.mkv | 79.9 MB | ||
| 113 - Selecting the Right Visual for Your Message.mkv | 40.1 MB | ||
| 114 - Designing for Clarity and Impact Eliminating Clutter Thinking Like a Designer.mkv | 32.1 MB | ||
| 115 - Guiding the Eye Focusing Your Audiences Attention.mkv | 22.3 MB | ||
| 116 - The Magic of Narrative Crafting Your Data Story.mkv | 33.9 MB | ||
| 117 - Tactics for Clear Storytelling Logic and Structure.mkv | 60.1 MB | ||
| 118 - Dissecting Effective Visual Stories and Seeking Fresh Perspectives.mkv | 37.7 MB | ||
| 119 - Congrats.mkv | 13.3 MB | ||
| 12 - Lifetime Value LTV and Customer Lifetime Value CLV.mkv | 15.1 MB | ||
| 120 - Supplement Little Red Riding Hood.mkv | 100 MB | ||
| 13 - Employee Experience EX.mkv | 13.7 MB | ||
| 14 - Intro.mkv | 4.3 MB | ||
| 15 - Course overview.mkv | 8.7 MB | ||
| 16 - Course slides.html | 102.4 B | ||
| 17 - Working with frameworks.mkv | 7.4 MB | ||
| 18 - Empathy map.mkv | 24.2 MB | ||
| 18 - Exercise-1-Empathy-Map.pdf | 225.3 KB | ||
| 18 - Mock-Up-Data.pdf | 82.1 KB | ||
| 19 - Exercise-2-Experience-Map.pdf | 972 KB | ||
| 19 - Experience map.mkv | 45.4 MB | ||
| 2 - Course Slides.html | 102.4 B | ||
| 2 - Customer-Experience-Management.pptx.pdf | 3.4 MB | ||
| 20 - Customer journey map.mkv | 33.5 MB | ||
| 20 - Exercise-3-Customer-Journey-Map.pdf | 713.6 KB | ||
| 21 - Exercise-4-Service-Blueprint.pdf | 798.3 KB | ||
| 21 - Service blueprint.mkv | 44.4 MB | ||
| 22 - Data analysis and segmentation.mkv | 5.9 MB | ||
| 23 - Cohort analysis.mkv | 47.4 MB | ||
| 23 - Exercise-5-cohort-analysis.xlsx | 5.4 KB | ||
| 24 - Data segmentation.mkv | 87 MB | ||
| 24 - Exercise-6-Customer-segmentation.xlsx | 7.4 KB | ||
| 25 - Research methodologies.mkv | 14.1 MB | ||
| 26 - Exercise-7-VoC.xlsx | 5.2 KB | ||
| 26 - Voice of the Customer VoC.mkv | 108.2 MB | ||
| 27 - Emotional Experience Design EED.mkv | 61.3 MB | ||
| 27 - Exercise-8-EED.xlsx | 5.6 KB | ||
| 28 - Generative AI in Customer Experience An Introduction.html | 18.7 KB | ||
| 29 - Crafting Personalized Journeys Generative AI for Content and Communication.html | 17.7 KB | ||
| 3 - Theory Overview.mkv | 6.6 MB | ||
| 30 - Conversational AI and Chatbots Elevating Customer Service.html | 17.4 KB | ||
| 31 - Smart Recommendations.html | 18.5 KB | ||
| 32 - Generative AI for Product and Service Innovation.html | 18.3 KB | ||
| 33 - Building a Generative AI Strategy for Customer Experience.html | 15.8 KB | ||
| 34 - Ethical and Responsible Use of Generative AI in CX.html | 15 KB | ||
| 35 - The Future of Generative AI in Customer Experience.html | 17.4 KB | ||
| 36 - Case Study Deep Dive Successful Implementations of Generative AI in CX.html | 21.1 KB | ||
| 37 - Handson Project Designing a Generative AI Solution.html | 18.1 KB | ||
| 38 - What is ChatGPT and How Does it Work.mkv | 62.6 MB | ||
| 39 - The Evolving Role of AI.mkv | 21.4 MB | ||
| 4 - HighLevel Frameworks.mkv | 23.7 MB | ||
| 40 - Intro to AI Prompt Writing.mkv | 48.1 MB | ||
| 41 - Presentation.mkv | 8.9 MB | ||
| 42 - Course overview.mkv | 3.6 MB | ||
| 43 - Concept.mkv | 8.3 MB | ||
| 44 - Characteristics of indepth interviews.mkv | 15.5 MB | ||
| 45 - Advantages of indepth interviews.mkv | 16.4 MB | ||
| 46 - Uses of indepth interviews.mkv | 18.9 MB | ||
| 47 - Importance of mastering indepth interviews techniques.mkv | 19.8 MB | ||
| 48 - Creating a guide.mkv | 19.8 MB | ||
| 49 - Creating a guide what not to do.mkv | 4.8 MB | ||
| 5 - CX Principles.mkv | 15.8 MB | ||
| 50 - Presentation of self in interviews.mkv | 23.9 MB | ||
| 51 - Authenticity and professionalism Importance.mkv | 11.9 MB | ||
| 52 - Authenticity and professionalism strategies.mkv | 14.1 MB | ||
| 53 - Authenticity and professionalism benefits.mkv | 10 MB | ||
| 54 - The role of language.mkv | 13.3 MB | ||
| 55 - Verbal and nonverbal cues importance.mkv | 18.3 MB | ||
| 56 - Verbal cues interpretation.mkv | 27.2 MB | ||
| 57 - Nonverbal cues interpretation.mkv | 21.2 MB | ||
| 58 - Verbal and nonverbal cues integration.mkv | 23.2 MB | ||
| 59 - Attention to details importance.mkv | 12.8 MB | ||
| 6 - Customer Segmentation and Persona Development.mkv | 24.4 MB | ||
| 60 - Attention to details strategies.mkv | 15.3 MB | ||
| 61 - Ethical considerations.mkv | 19.3 MB | ||
| 62 - Getting started.mkv | 18.9 MB | ||
| 63 - Letting the respondent lead importance.mkv | 15.9 MB | ||
| 64 - Letting the respondent lead strategies.mkv | 15.9 MB | ||
| 65 - Managing the interview pace importance.mkv | 12.1 MB | ||
| 66 - Managing the interview pace strategies.mkv | 12.7 MB | ||
| 67 - Probing.mkv | 17.2 MB | ||
| 68 - Probing what not to do.mkv | 11.9 MB | ||
| 69 - Notetaking importance.mkv | 13.7 MB | ||
| 7 - Service Recovery and Complaint Handling.mkv | 27.1 MB | ||
| 70 - Notetaking benefits.mkv | 14.3 MB | ||
| 71 - Notetaking strategies.mkv | 15.6 MB | ||
| 72 - Learning how to interview.mkv | 22.3 MB | ||
| 73 - Using recording equipment.mkv | 12.8 MB | ||
| 74 - Transcribing interviews importance.mkv | 11.5 MB | ||
| 75 - Transcribing interviews techniques.mkv | 16.8 MB | ||
| 76 - Introduction to UserCentered Design.html | 15.2 KB | ||
| 77 - The Power of User Interviews.html | 14.1 KB | ||
| 78 - Analyzing User Interview Data.html | 13 KB | ||
| 79 - Usability Testing Unveiling User Behavior.html | 14.1 KB | ||
| 8 - Customer Journey Optimisation.mkv | 59.8 MB | ||
| 80 - Surveys and Questionnaires Gathering Quantitative Insights.html | 12.9 KB | ||
| 81 - The Art of User Onboarding.html | 15 KB | ||
| 82 - User Onboarding Case Studies Learning from the Best.html | 11.3 KB | ||
| 83 - Building a User Onboarding Framework.html | 12.6 KB | ||
| 84 - The Psychology of User Onboarding.html | 7.4 KB | ||
| 85 - User Onboarding for Different User Types.html | 7.2 KB | ||
| 86 - User Onboarding and UX Design A Symbiotic Relationship.html | 10.8 KB | ||
| 87 - Heatmaps and Eye Tracking Visualizing User Behavior.html | 10.6 KB | ||
| 88 - The Importance of Data in Sales and Customer Service.html | 7.1 KB | ||
| 89 - Types of Data in Sales and Service Environments.html | 10.9 KB | ||
| 9 - Service Blueprinting and Process Design.mkv | 45.6 MB | ||
| 90 - Key Metrics and KPIs for Sales and Service.html | 9 KB | ||
| 91 - Overview of Data Analysis Tools.html | 9.2 KB | ||
| 92 - Sources of Sales and Service Data.html | 6.8 KB | ||
| 93 - Data Quality Identifying Handling Issues.html | 6.4 KB | ||
| 94 - Data Cleaning Techniques Excel Python Basics.html | 3.7 KB | ||
| 95 - Structuring Data for Analysis.html | 3.8 KB | ||
| 96 - Analysing Customer Feedback and Support Data.html | 3.6 KB | ||
| 97 - Understanding Sales Trends and Patterns.mkv | 33.8 MB | ||
| 98 - Sales Pipeline Analysis.mkv | 30.3 MB | ||
| 99 - Customer Segmentation Techniques.html | 4 KB | ||
| Bonus Resources.txt | 102.4 B | ||
| Get Bonus Downloads Here.url | 204.8 B | ||
| ▲ 132 total files | |||
Ai-Powered Customer Experience (Cx)
https://WebToolTip.com
Published 6/2025
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz
Language: English | Size: 2.13 GB | Duration: 10h 3m
AI-Powered CX: Master Customer Journey, Generative AI, User Research & Onboarding for unmatched experiences.
What you'll learn
Map end-to-end customer journeys and spot high-impact CX touchpoints with data-driven frameworks.
Build AI-powered personalization (chatbots, recommenders) that lifts engagement, loyalty, and revenue.
Apply user-psychology insights to craft friction-free, emotionally resonant experiences that delight.
Transform raw support, sales, and feedback data into clear CX dashboards and ROI-backed stories.
Master CX principles: Understand core CX concepts, frameworks, segmentation, journey mapping, VoC, and emotional design.
Leverage Generative AI: Apply AI for personalized content, chatbots, recommendations, and product innovation in CX.
Strategize AI in CX: Develop AI strategies, assess ethical implications, and explore future trends in AI-powered CX.
Requirements
For a better learning experience, we suggest you to use a laptop / mobile phone / pen and paper for taking notes, highlighting important points, and making summaries to reinforce your learning.
No prior coding required—just a computer, internet access, and curiosity about improving customer experiences. Basic marketing or analytics familiarity is helpful but not mandatory.
| torrent name | size | uploader | age | seed | leech |
|---|---|---|---|---|---|
| 3.5 GB | freecoursewb | 3 days | 71 | 18 | |
| 1.1 GB | freecoursewb | 3 days | 40 | 6 | |
| 483.5 MB | freecoursewb | 1 week | 15 | 3 | |
| 2.8 GB | freecoursewb | 1 week | 46 | 16 | |
| 2.3 GB | freecoursewb | 1 week | 1 | 2 |
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