| 1 - Setup and Overview Quiz.html | 102.4 B | ||
| 1 - Welcome English.vtt | 2.3 KB | ||
| 1 - Welcome.mp4 | 26.3 MB | ||
| 10 - Creating user accounts and security profiles English.vtt | 12.1 KB | ||
| 10 - Creating user accounts and security profiles.mp4 | 51 MB | ||
| 11 - Queues and Hours of operations English.vtt | 8 KB | ||
| 11 - Queues and Hours of operations.mp4 | 27.3 MB | ||
| 12 - Routing Profiles English.vtt | 6.9 KB | ||
| 12 - Routing Profiles.mp4 | 29.9 MB | ||
| 13 - Contact Flows introduction Creating a basic IVR flow.mp4 | 82.1 MB | ||
| 13 - Contact Flows introduction English.vtt | 15.1 KB | ||
| 14 - Customer Queue Flow English.vtt | 12.6 KB | ||
| 14 - Customer Queue Flow.mp4 | 68.3 MB | ||
| 15 - Contact Attributes English.vtt | 9.8 KB | ||
| 15 - Contact Attributes.mp4 | 50.6 MB | ||
| 15 - Contact attributes list.txt | 102.4 B | ||
| 16 - Setting up a call back option English.vtt | 9.9 KB | ||
| 16 - Setting up a call back option.mp4 | 64.8 MB | ||
| 17 - Handling multiple scenarios in customer queue flow English.vtt | 6.1 KB | ||
| 17 - Handling multiple scenarios in customer queue flow.mp4 | 43.8 MB | ||
| 18 - Enable Call Recording and Playback English.vtt | 5.4 KB | ||
| 18 - Enable Call Recording and Playback.mp4 | 36.1 MB | ||
| 19 - Monitoring Live conversations English.vtt | 3.7 KB | ||
| 19 - Monitoring Live conversations.mp4 | 22.7 MB | ||
| 2 - Core Concepts Quiz.html | 102.4 B | ||
| 2 - What is Amazon Connect English.vtt | 2.5 KB | ||
| 2 - What is Amazon Connect.mp4 | 9 MB | ||
| 20 - Real English.vtt | 7.5 KB | ||
| 20 - Realtime metrics and reporting.mp4 | 40.4 MB | ||
| 21 - Historic metrics and reporting English.vtt | 9.2 KB | ||
| 21 - Historic metrics and reporting.mp4 | 48.1 MB | ||
| 21 - Historical report limits.txt | 102.4 B | ||
| 22 - Whisper Flows English.vtt | 10.7 KB | ||
| 22 - Whisper Flows.mp4 | 59.2 MB | ||
| 23 - Hold Flows English.vtt | 5.5 KB | ||
| 23 - Hold Flows.mp4 | 23 MB | ||
| 24 - Configuring agenttoagent transfer using extensions.txt | 102.4 B | ||
| 24 - Transfer Flows and Quick Connects English.vtt | 9.5 KB | ||
| 24 - Transfer Flows and Quick Connects.mp4 | 46.1 MB | ||
| 25 - Amazon Polly and SSML English.vtt | 11.3 KB | ||
| 25 - Amazon Polly and SSML.mp4 | 57.8 MB | ||
| 25 - SSML tags supported by Amazon Connect.txt | 102.4 B | ||
| 26 - Setting up a basic chat support English.vtt | 7.3 KB | ||
| 26 - Setting up a basic chat support.mp4 | 44.7 MB | ||
| 27 - Implementing Asynchronous Chat English.vtt | 7.1 KB | ||
| 27 - Implementing Asynchronous Chat.mp4 | 46.6 MB | ||
| 28 - Amazon Connect Chat UI examples GitHub link.txt | 102.4 B | ||
| 28 - How to pass customers display name when chat initializes.txt | 102.4 B | ||
| 28 - Integrating Amazon Connect Chat to your website English.vtt | 5.8 KB | ||
| 28 - Integrating Amazon Connect Chat to your website.mp4 | 29.9 MB | ||
| 29 - Recording and live monitoring chat conversations English.vtt | 4 KB | ||
| 29 - Recording and live monitoring chat conversations.mp4 | 33.1 MB | ||
| 3 - Amazon Connect Pricing Model English.vtt | 4.7 KB | ||
| 3 - Amazon Connect Pricing Model.mp4 | 32.7 MB | ||
| 3 - Amazon Connect Pricing.txt | 0 B | ||
| 3 - Contact Flows Quiz.html | 0 B | ||
| 30 - Tasks English.vtt | 4.2 KB | ||
| 30 - Tasks Introduction.mp4 | 22.9 MB | ||
| 31 - Automating task creation from contact flow English.vtt | 10.4 KB | ||
| 31 - Automating task creation from contact flow.mp4 | 73.2 MB | ||
| 32 - AWS Lambda Introduction English.vtt | 10 KB | ||
| 32 - AWS Lambda Introduction.mp4 | 68.2 MB | ||
| 32 - AWS Lambda pricing.txt | 0 B | ||
| 33 - Logging messages to CloudWatch English.vtt | 6.2 KB | ||
| 33 - Logging messages to CloudWatch.mp4 | 37.6 MB | ||
| 34 - AWS Lambda integration with Amazon Connect English.vtt | 5.5 KB | ||
| 34 - AWS Lambda integration with Amazon Connect.mp4 | 36.6 MB | ||
| 34 - List of available contact attributes and their JSONPath reference.txt | 102.4 B | ||
| 35 - Solution Overview English.vtt | 1.1 KB | ||
| 35 - Solution Overview.mp4 | 4.4 MB | ||
| 36 - Setting up a Dynamo DB table English.vtt | 4.7 KB | ||
| 36 - Setting up a Dynamo DB table.mp4 | 30.3 MB | ||
| 37 - LambdaCode.txt | 1 KB | ||
| 37 - Update AWS Lambda function English.vtt | 6.4 KB | ||
| 37 - Update AWS Lambda function.mp4 | 38.4 MB | ||
| 38 - Amazon Lex Introduction English.vtt | 7.1 KB | ||
| 38 - Amazon Lex Introduction.mp4 | 55.7 MB | ||
| 38 - Amazon Lex Pricing.txt | 0 B | ||
| 39 - Building a chatbot with Amazon Lex English.vtt | 11.9 KB | ||
| 39 - Building a chatbot with Amazon Lex.mp4 | 73.3 MB | ||
| 4 - AWS Lambda Quiz.html | 0 B | ||
| 4 - Creating an AWS account and overview English.vtt | 8.5 KB | ||
| 4 - Creating an AWS account and overview.mp4 | 44.1 MB | ||
| 40 - How do I display caller contact attributes in an Amazon Connect screenpop.txt | 102.4 B | ||
| 40 - How to use Lex session attributes.txt | 102.4 B | ||
| 40 - Integrating Amazon Lex with Amazon Connect voice English.vtt | 9 KB | ||
| 40 - Integrating Amazon Lex with Amazon Connect voice.mp4 | 50.5 MB | ||
| 41 - Integrating Amazon Lex with Amazon Connect chat English.vtt | 2.1 KB | ||
| 41 - Integrating Amazon Lex with Amazon Connect chat.mp4 | 25.6 MB | ||
| 5 - Amazon Lex Quiz.html | 0 B | ||
| 5 - Creating an Amazon Connect Instance English.vtt | 8.1 KB | ||
| 5 - Creating an Amazon Connect Instance.mp4 | 35.7 MB | ||
| 6 - Claiming your first phone number English.vtt | 6.5 KB | ||
| 6 - Claiming your first phone number.mp4 | 29.2 MB | ||
| 7 - Amazon Connect User Interface English.vtt | 3.3 KB | ||
| 7 - Amazon Connect User Interface.mp4 | 15.7 MB | ||
| 8 - CCP Overview English.vtt | 5.6 KB | ||
| 8 - CCP Overview.mp4 | 27.3 MB | ||
| 9 - Core Concepts overview English.vtt | 4 KB | ||
| 9 - Core Concepts overview.mp4 | 20.6 MB | ||
| Bonus Resources.txt | 409.6 B | ||
| Get Bonus Downloads Here.url | 204.8 B | ||
| ▲ 102 total files | |||
Amazon Connect Complete Training Course
https://DevCourseWeb.com
Published 6/2022
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 1.62 GB | Duration: 4h 4m
Learn Amazon Connect from basics to advanced
What you'll learn
Amazon Connect fundamentals to advanced for setting up a cloud contact center solution for voice and chat
Integrating Amazon Lex with Amazon Connect to build an intelligent contact center
In depth understand of Amazon Connect core concepts such as contact flows, Queues, routing profiles, etc. with use cases and examples
Basics of other AWS products such as Polly, Lambda, Lex, S3, IAM, etc
Understanding of additional concepts like SSML, Tasks,
Requirements
No prior experience to AWS or Amazon Connect is required
You can use any computer (MAC, PC or Linux) with latest version of Google Chrome or Mozilla Firefox or Microsoft Edge
Willingness to learn a cutting edge technology
Description
Amazon Connect is a highly scalable cloud based contact center solution that can be quickly built and deployed with only a few clicks. It includes both voice and chat providing an Omnichannel experience for the customers. You can build an intelligent contact center using Amazon Connect that can understand natural language like a human so that your customers don't have to press buttons on their keypad, instead say what they want.In this course, you will learn Amazon Connect from the basics to some of the advanced concepts that will help you to build an intelligent contact center. By the end of this course you will be confident to design and setup an Amazon Connect contact center solution. This course is not about learning just Amazon Connect. We will build an intelligent contact center solution that can understand Natural Language so your customers can simply say what they want and don’t have to press different buttons on their keypad.So in order to setup such a sophisticated contact center solution, we are going to use a few other AWS products in addition to Amazon Connect such as Amazon Lex, AWS Lambda, Dynamo DB, CloudWatch and so on as a part of this journey. This also means that by the end of this course you will have a basic understanding of all these products in addition to learning Amazon Connect in depth. I will be covering everything right from the basics including an overview of AWS and will guide you step by step on the setup and configuration. So you don’t need any prior experience or knowledge with Amazon Connect or any other AWS products.
Overview
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Udemy - AWS Networking Masterclass - Amazon VPC and Hybrid Cloud 2026 Posted by
freecoursewb in Other
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| 1.1 GB | freecoursewb | 3 months | 0 | 0 |
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