| 1 - Instructor Course Introduction English.vtt | 3.9 KB | ||
| 1 - Instructor Course Introduction.mp4 | 71.1 MB | ||
| 10 - The Internal Handoff Meeting English.vtt | 3.6 KB | ||
| 10 - The Internal Handoff Meeting.mp4 | 60.4 MB | ||
| 11 - Section-3-Exercise-Present-Your-Customer-Success-Plan.pdf | 36.8 KB | ||
| 11 - The External Handoff Meeting English.vtt | 3.5 KB | ||
| 11 - The External Handoff Meeting.mp4 | 58.6 MB | ||
| 12 - What is a playbook English.vtt | 4.4 KB | ||
| 12 - What is a playbook.mp4 | 77.3 MB | ||
| 13 - What Onboarding Playbooks should I create English.vtt | 4.1 KB | ||
| 13 - What Onboarding Playbooks should I create.mp4 | 68.5 MB | ||
| 14 - Components of a Playbook English.vtt | 3.8 KB | ||
| 14 - Components of a Playbook.mp4 | 65.3 MB | ||
| 15 - Complete-the-Onboarding-Playbook.pdf | 62.7 KB | ||
| 15 - Exercise Create Your Own Playbook English.vtt | 1.1 KB | ||
| 15 - Exercise Create Your Own Playbook.mp4 | 17.3 MB | ||
| 15 - Section-4-Exercise-Complete-the-Onboarding-Playbook.docx | 15.6 KB | ||
| 16 - Final Thoughts English.vtt | 1.2 KB | ||
| 16 - Final Thoughts.mp4 | 21.1 MB | ||
| 16 - Section-2-Customer-Success-Plan-Template-Instructions.pdf | 111.2 KB | ||
| 16 - Section-2-Customer-Success-Plan-Template.docx | 21.9 KB | ||
| 16 - Section-3-Exercise-Present-Your-Customer-Success-Plan.docx | 14.5 KB | ||
| 16 - Section-4-Exercise-Complete-the-Onboarding-Playbook.docx | 15.6 KB | ||
| 2 - The Importance of Onboarding English.vtt | 2.3 KB | ||
| 2 - The Importance of Onboarding.mp4 | 36.3 MB | ||
| 3 - Exercise Reflection Activity What do you want to get out of this course English.vtt | 1.3 KB | ||
| 3 - Exercise Reflection Activity What do you want to get out of this course.mp4 | 20 MB | ||
| 4 - What is a Customer Success Plan and Why Create One English.vtt | 4.4 KB | ||
| 4 - What is a Customer Success Plan and Why Create One.mp4 | 77.5 MB | ||
| 5 - Customer Success Plan Components English.vtt | 5.7 KB | ||
| 5 - Customer Success Plan Components.mp4 | 92.1 MB | ||
| 6 - When to Start Building a Customer Success Plan English.vtt | 5.7 KB | ||
| 6 - When to Start Building a Customer Success Plan.mp4 | 101.2 MB | ||
| 7 - Customer-Success-Plan-Template-Instructions.pdf | 111.2 KB | ||
| 7 - Customer-Success-Plan-Template.docx | 21.9 KB | ||
| 7 - Exercise Building a Customer Success Plan English.vtt | 3 KB | ||
| 7 - Exercise Building a Customer Success Plan.mp4 | 53.4 MB | ||
| 8 - Why is the Customer Success handoff important English.vtt | 5.2 KB | ||
| 8 - Why is the Customer Success handoff important.mp4 | 90.6 MB | ||
| 9 - Determine Who Does What and When English.vtt | 5.4 KB | ||
| 9 - Determine Who Does What and When.mp4 | 90.3 MB | ||
| Bonus Resources.txt | 409.6 B | ||
| Get Bonus Downloads Here.url | 204.8 B | ||
| ▲ 43 total files | |||
Customer Success Foundations: Onboarding Best Practices
https://CourseLala.com
Last updated 12/2022
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 1001.53 MB | Duration: 0h 45m
Using Customer Success Plans, Smooth Handoffs, and Playbooks to Achieve Onboarding Success and Drive Customer Value
What you'll learn
Understand and communicate the importance of onboarding
Build an iterative and scalable Onboarding Playbook
Create outcome and data-driven Customer Success plan
Collaborate with Sales for a smooth handoff to Customer Success
Requirements
An interest in Customer Success
A desire to build the ideal Customer Experience
| torrent name | size | uploader | age | seed | leech |
|---|---|---|---|---|---|
| 911.9 MB | freecoursewb | 1 week | 0 | 0 | |
| 876.1 MB | freecoursewb | 2 months | 0 | 1 | |
| 1.7 GB | freecoursewb | 3 months | 6 | 0 | |
| 1.5 GB | freecoursewb | 4 months | 0 | 0 | |
| 1.3 GB | freecoursewb | 5 months | 2 | 2 |
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