| Bonus Resources.txt | 102.4 B | ||
| Get Bonus Downloads Here.url | 204.8 B | ||
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| 1 - Introduction to Customer Success | |||
| 1. Welcome to the Course.mp4 | 27.1 MB | ||
| 2 - Why Customer Success Matters | |||
| 3 - Understanding the Customer Success Manager Role | |||
| 4 - Customer Success vs Other Customer-Facing Roles | |||
| 5 - Section 5 — The Customer Journey | |||
| 10. Moments That Matter in Customer Success.mp4 | 85 MB | ||
| 6 - Key Customer Success Concepts | |||
| 11. Adoption, Value, and Outcomes.mp4 | 78.3 MB | ||
| 12. Customer Health, Risk, and Churn.mp4 | 102.9 MB | ||
| 7 - Customer Success Metrics | |||
| 13. Basic Metrics Every CSM Should Know.mp4 | 84.6 MB | ||
| 14. Using Metrics Without Losing the Human Side.mp4 | 78.4 MB | ||
| 8 - Section 8 — Customer Success Strategy | |||
| 15. Building a Customer Success Mindset.mp4 | 64.5 MB | ||
| 16. Customer-Success-Foundations-Playbook.pdf | 3.4 MB | ||
| 16. Final Course Project.html | 6.3 KB | ||
| 9. Understanding the Customer Lifecycle.mp4 | 89 MB | ||
| 7. Customer Success vs Customer Support.mp4 | 47 MB | ||
| 8. Customer Success vs Sales, Account Management, and Customer Experience.mp4 | 66.7 MB | ||
| 5. What Does a CSM Actually Do.mp4 | 51.6 MB | ||
| 6. Skills Every CSM Needs.mp4 | 60.9 MB | ||
| 3. Why Companies Invest in Customer Success.mp4 | 46.8 MB | ||
| 4. Customer Success and Retention.mp4 | 51.4 MB | ||
| 2. What is Customer Success.mp4 | 25.3 MB |
Customer Success Fundamentals: CSM Skills & Strategy
https://WebToolTip.com
Published 8/2026
Created by Lois Egbom
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz, 2 Ch
Level: Beginner | Genre: eLearning | Language: English | Duration: 16 Lectures ( 1h 40m ) | Size: 963.2 MB
Learn the CSM role, customer journey, adoption, retention, health scores, churn risk, and customer success strategy.
What you'll learn
⚡ Define Customer Success and explain how it supports customer outcomes, retention, renewals, and long-term business growth.
⚡ Understand the Customer Success Manager role, including onboarding, adoption, relationship management, risk, and renewal support.
⚡ Differentiate Customer Success from customer support, sales, account management, and Customer Experience across the customer journey.
⚡ Use core Customer Success concepts and metrics to evaluate adoption, customer health, value, churn risk, and customer progress.
Requirements
❗ No prior Customer Success experience is required. This beginner-friendly course starts with the fundamentals and uses practical business examples.
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| 883.8 MB | freecoursewb | 1 day | 0 | 0 | |
| 911.9 MB | freecoursewb | 1 month | 0 | 0 | |
| 876.1 MB | freecoursewb | 3 months | 0 | 1 | |
| 1.7 GB | freecoursewb | 4 months | 6 | 0 | |
| 1.5 GB | freecoursewb | 5 months | 0 | 0 |
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