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Udemy - Customer Success - How to Reduce Churn and Build Retention

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Udemy - Customer Success - How to Reduce Churn and Build Retention (Size: 1.1 GB)
  Bonus Resources.txt 102.4 B
  Get Bonus Downloads Here.url 204.8 B
  ~Get Your Files Here !
  1 - Module 1 The New CS Reality
  1. Lesson 1 1 The Survival Math (Description).html 819.2 B
  1. Lesson 1 1 The Survival Math.mp4 93 MB
  2 - Module 2 Discovery & Success Planning
  3 - Module 3 Strategic Stakeholder Management
  10. Lesson 3 3 The 5 Slide EBR Framework (Description).html 716.8 B
  10. Lesson 3 3 The 5 Slide EBR Framework.mp4 65 MB
  11. Exercise 3 Map out the decision makers for your top 3 accounts.html 4 KB
  4 - Module 4 Proactive Health & Warning Signs
  12. Lesson 4 1 The 5 Red Flags (Description).html 716.8 B
  12. Lesson 4 1 The 5 Red Flags.mp4 59.9 MB
  13. Lesson 4 2 Health Scoring 101 (Description).html 819.2 B
  13. Lesson 4 2 Health Scoring 101.mp4 74.9 MB
  14. Lesson 4 3 The Re engagement Script (Description).html 716.8 B
  14. Lesson 4 3 The Re engagement Script.mp4 60.9 MB
  15. Exercise 4 Fill out a Health Scorecard for 5 accounts.html 3.8 KB
  5 - Module 5 The Tactical Renewal Playbook
  16. Lesson 5 1 The 90 60 30 Timeline (Description).html 716.8 B
  16. Lesson 5 1 The 90 60 30 Timeline.mp4 75.7 MB
  17. Lesson 5 2 Objection Handling (Description).html 716.8 B
  17. Lesson 5 2 Objection Handling.mp4 60.3 MB
  18. Lesson 5 3 The Save vs The Down sell (Description).html 819.2 B
  18. Lesson 5 3 The Save vs The Down sell.mp4 68.9 MB
  19. Exercise 5 Create a 90 day renewal calendar for the upcoming quarter.html 4 KB
  6 - Module 6 Operationalizing Success
  20. Lesson 6 1 The CSM Power Hour (Description).html 716.8 B
  20. Lesson 6 1 The CSM Power Hour.mp4 57.5 MB
  21. Lesson 6 2 The Feedback Loop (Description).html 716.8 B
  21. Lesson 6 2 The Feedback Loop.mp4 59.3 MB
  22. Exercise 6 Submit your 30 Day Execution Plan.html 4.7 KB
  8. Lesson 3 1 The Power Map Identifying Your Key Stakeholders (Description).html 819.2 B
  8. Lesson 3 1 The Power Map Identifying Your Key Stakeholders.mp4 78.9 MB
  8. The Stakeholder Power Map.pdf 516 KB
  9. Lesson 3 2 ROI vs Features (Description).html 716.8 B
  9. Lesson 3 2 ROI vs Features.mp4 67.3 MB
  4. Lesson 2 1 The Outcome Framework (Description).html 716.8 B
  4. Lesson 2 1 The Outcome Framework.mp4 79.5 MB
  5. Lesson 2 2 The First 90 Days Mapping Value Milestones (Description).html 819.2 B
  5. Lesson 2 2 The First 90 Days Mapping Value Milestones.mp4 91.6 MB
  6. Lesson 2 3 The 1 Page Success Plan Walkthrough (Description).html 819.2 B
  6. Lesson 2 3 The 1 Page Success Plan Walkthrough.mp4 62.7 MB
  7. Exercise 2 Draft a Success Plan for your largest account.html 921.6 B
  7. The 1 Page Success Plan Drafting Phase.pdf 532 KB
  2. Lesson 1 2 Owning the Number NRR GRR and Valuation (Description).html 819.2 B
  2. Lesson 1 2 Owning the Number NRR GRR and Valuation.mp4 93.2 MB
  3. Exercise 1 The Role Audit (Description).html 819.2 B
  3. Exercise 1 The Role Audit.html 4.3 KB

Description


Customer Success: How to Reduce Churn and Build Retention

https://WebToolTip.com

Published 1/2026
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz, 2 Ch
Language: English | Duration: 1h 22m | Size: 1.12 GB

Master SaaS retention: Build a 30-Day Playbook, reduce churn fast, and move from reactive support to a proactive CSM rol

What you'll learn
Transition from reactive "problem solver" to proactive "revenue driver" by mastering the Economics of Success and key retention metrics like NRR and GRR.
Build a 1-Page Success Plan and a 90-day value roadmap to align product features with your client’s specific business outcomes and "wins."
Master "Power Mapping" to identify Executive Sponsors and deliver high-impact Executive Business Reviews (EBRs) that prove ROI to the C-Suite.
Identify "silent churn" indicators and use a tactical 90-day renewal playbook to handle budget objections and secure long-term contract renewals.

Requirements
No prior experience in Customer Success is required. This course is designed to be accessible for beginners. You only need basic business communication skills and a willingness to move from a reactive to a strategic mindset. All templates (Success Plan, Power Map, EBR) are provided within the course.

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