| 1 - Introduction.mp4 | 48.4 MB | ||
| 10 - Dos Donts in Handling Complaining Customers.mp4 | 26.8 MB | ||
| 11 - Types of Difficult Customers Strategies to Handle Them.mp4 | 174.3 MB | ||
| 12 - Product Process Knowledge.mp4 | 95.7 MB | ||
| 13 - Ownership Empathy.mp4 | 34.4 MB | ||
| 14 - Case Study Poor Complaint Handling Lack of Ownership Led to Financial Loss.mp4 | 3.4 MB | ||
| 14 - Case-Study-Poor-Complaint-Handling-Lack-of-Ownership-Led-to-Financial-and-Reputation-Loss.pdf | 162 KB | ||
| 15 - Case Analysis Necessary Tips.mp4 | 74.5 MB | ||
| 16 - Networking Relationship.mp4 | 8.5 MB | ||
| 17 - Case Study Where did they go wrong.mp4 | 3.1 MB | ||
| 17 - Where-did-they-go-wrong.pdf | 179.7 KB | ||
| 18 - Case Analysis Necessary Tips.mp4 | 56.1 MB | ||
| 19 - Developing Retention Strategies.mp4 | 143.8 MB | ||
| 2 - Agenda of the course.mp4 | 7.1 MB | ||
| 20 - 4 Strategies to say professionally No.mp4 | 40.4 MB | ||
| 21 - Importance of Good Will LetterEmail in relationship Enhancement Sample Email.mp4 | 43.2 MB | ||
| 22 - Self Assessment.mp4 | 13.1 MB | ||
| 23 - Action Plan.mp4 | 10.5 MB | ||
| 24 - Quiz-Answers-Handling-customers.pdf | 167.3 KB | ||
| 24 - Quiz-Handling-customer.pdf | 133.3 KB | ||
| 24 - Test.mp4 | 5.9 MB | ||
| 25 - Conclusion.mp4 | 8.4 MB | ||
| 3 - Complaints Gift or Curse.mp4 | 12.2 MB | ||
| 4 - Service Recovery Paradox.mp4 | 46.2 MB | ||
| 5 - Customer Value Pyramid.mp4 | 59.5 MB | ||
| 6 - Moment of Truth Levels Their Outcomes.mp4 | 57.2 MB | ||
| 7 - Case Study Poor Customer Service Negligence.mp4 | 2.4 MB | ||
| 7 - Case-Study-Poor-Customer-Service-Negligence-is-Equivalent-to-Professional-Suicide.pdf | 175.8 KB | ||
| 8 - Case Analysis Necessary Tips.mp4 | 54.5 MB | ||
| 9 - Handling Complaints LEAFF Model.mp4 | 34.3 MB | ||
| Bonus Resources.txt | 409.6 B | ||
| Get Bonus Downloads Here.url | 204.8 B | ||
| ▲ 32 total files | |||
Handling & Servicing Customers For Retention & Growth
https://FreeCourseWeb.com
Published 8/2024
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz
Language: English | Size: 1.04 GB | Duration: 3h 55m
Happy Customers are the sources of oxygen for the business
What you'll learn
Effective Ways of Customer Service
Strategies to Handle Complianing Customers in Business
Learn Professional Ways of Saying 'No' to customers
Practical strategies to retain the existing customers and their business
Requirements
Some experience in customer service or sales function
No specific skills or qualification required as it is an easy to comprehend topic
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