| 1 -Essential Terminology in ISOIEC 20000-12018.mp4 | 25 MB | ||
| 1 -Integrating Knowledge The Pillars of a Successful SMS.mp4 | 32.8 MB | ||
| 1 -Introduction to Auditing the Service Management System (SMS).mp4 | 29.2 MB | ||
| 1 -Overview of Resolution Processes in Service Management.mp4 | 30.4 MB | ||
| 1 -Overview of Service Management System (SMS) Requirements.mp4 | 24.8 MB | ||
| 1 -Planning for SMS Implementation.mp4 | 30.6 MB | ||
| 1 -Principles of Service Design.mp4 | 30.5 MB | ||
| 1 -The Importance of Relationship Processes in Service Management.mp4 | 28.5 MB | ||
| 1 -Understanding ISOIEC 20000-12018.mp4 | 32.1 MB | ||
| 1 -Understanding Service Delivery Processes.mp4 | 41.4 MB | ||
| 2 -Building a Cross-Functional Implementation Team.mp4 | 29.1 MB | ||
| 2 -Effective Communication Methodologies.mp4 | 25.1 MB | ||
| 2 -Establishing Context and Scope of the SMS.mp4 | 26.4 MB | ||
| 2 -Incident Management Key Concepts and Best Practices.mp4 | 28.3 MB | ||
| 2 -Planning and Preparing for an SMS Audit.mp4 | 24.7 MB | ||
| 2 -Service Level Agreements (SLAs) Purpose and Design.mp4 | 40 MB | ||
| 2 -Service Transition Planning.mp4 | 29.1 MB | ||
| 2 -Strategic Planning for Long-Term Success.mp4 | 35.4 MB | ||
| 2 -The Importance of ISOIEC 20000-12018 in Service Management.mp4 | 33.4 MB | ||
| 2 -Understanding Service Management Concepts.mp4 | 26.9 MB | ||
| 3 -Business Relationship Management (BRM) Best Practices.mp4 | 27.3 MB | ||
| 3 -Conducting the SMS Audit.mp4 | 33.5 MB | ||
| 3 -Developing and Documenting SMS Processes.mp4 | 29.4 MB | ||
| 3 -Effective Communication and Stakeholder Engagement.mp4 | 38.6 MB | ||
| 3 -Historical Evolution of Service Management Standards.mp4 | 30.1 MB | ||
| 3 -Leadership and Commitment in Service Management.mp4 | 30.1 MB | ||
| 3 -Managing Change through the Service Transition Process.mp4 | 42.5 MB | ||
| 3 -Problem Management Preventing Recurrences.mp4 | 30.1 MB | ||
| 3 -Service Reporting Essentials.mp4 | 28.4 MB | ||
| 3 -The Role of Stakeholders in Service Management.mp4 | 27.5 MB | ||
| 4 -Budgeting and Accounting for Services.mp4 | 30.2 MB | ||
| 4 -ISOIEC 20000-12018 in Your Organization's Service Management System.mp4 | 29.6 MB | ||
| 4 -Leveraging Technology for Operational Efficiency.mp4 | 35.9 MB | ||
| 4 -Planning for the SMS.mp4 | 27.4 MB | ||
| 4 -Reporting Audit Findings and Nonconformities.mp4 | 30.6 MB | ||
| 4 -Service Request Fulfillment Processes and Best Practices.mp4 | 29.4 MB | ||
| 4 -Service Testing and Validation.mp4 | 41.7 MB | ||
| 4 -Supplier Management and Partnerships.mp4 | 25.7 MB | ||
| 4 -Terminology Related to Service Level Agreements (SLAs).mp4 | 24 MB | ||
| 4 -Training and Education for Successful SMS Adoption.mp4 | 27.6 MB | ||
| 5 -Challenges and Solutions in Relationship Management.mp4 | 26.6 MB | ||
| 5 -Continual Improvement of the SMS.mp4 | 34.5 MB | ||
| 5 -Continuous Improvement in Service Design and Transition.mp4 | 43.3 MB | ||
| 5 -Control Processes in Service Management.mp4 | 27.7 MB | ||
| 5 -Cultivating a Culture of Continuous Improvement.mp4 | 35.7 MB | ||
| 5 -Managing Service Performance and Improvement.mp4 | 28.1 MB | ||
| 5 -Monitoring, Review, and Continuous Improvement.mp4 | 28.2 MB | ||
| 5 -Support and Resources for the SMS.mp4 | 27.2 MB | ||
| 6 -Putting It All Together Actionable Strategies for Success.mp4 | 38.8 MB | ||
| Bonus Resources.txt | 102.4 B | ||
| Get Bonus Downloads Here.url | 204.8 B | ||
| ▲ 51 total files | |||
ISO/IEC 20000-1:2018: Service Management System Essentials
https://WebToolTip.com
Published 6/2025
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Language: English | Duration: 3h 11m | Size: 1.47 GB
Learn the principles, implementation, and certification process of ISO/IEC 20000-1:2018 for effective service management
What you'll learn
Understand the fundamentals and importance of ISO/IEC 20000-1:2018 in service management.
Explore the key requirements, processes, and principles of a service management system (SMS).
Learn how to design, implement, and improve IT services using ISO/IEC 20000-1:2018.
Discover the certification process and best practices for maintaining compliance.
Requirements
No prior knowledge of ISO/IEC 20000-1:2018 is required.
A basic understanding of IT service management is helpful but not necessary.
A desire to learn about service management systems and their implementation.
| torrent name | size | uploader | age | seed | leech |
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| 1.4 GB | freecoursewb | 3 weeks | 26 | 3 | |
| 2.2 GB | freecoursewb | 3 weeks | 6 | 2 | |
| 1 GB | freecoursewb | 3 weeks | 0 | 0 | |
| 2.4 GB | freecoursewb | 3 weeks | 12 | 3 | |
| 1.6 GB | freecoursewb | 3 weeks | 0 | 0 |
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