| 1 - Course Introduction Video.mp4 | 66.7 MB | ||
| 10 - Module 5 OutcomeBased Planning Measurement.mp4 | 229 MB | ||
| 10 - Module-5-Activity-Role-Play-Simulation.pdf | 143.2 KB | ||
| 11 - Top Main Takeaways for Module 5.html | 1.5 KB | ||
| 12 - KPI-Tracking-Worksheet.xlsx | 10.3 KB | ||
| 12 - Module 6 Course WrapUp Next Steps.mp4 | 151.5 MB | ||
| 12 - Persona-Template.xlsx | 10.4 KB | ||
| 12 - Sample-Case-Studies.pdf | 65.5 KB | ||
| 12 - Value-Stream-Map-Template.xlsx | 9.9 KB | ||
| 2 - Module 1 Introduction to Customer Journey Mapping.mp4 | 125.3 MB | ||
| 3 - Module1-Quick-Mapping-Exercise.pdf | 117.7 KB | ||
| 3 - Top Main Takeaways for Module 1.html | 1.8 KB | ||
| 4 - Module 2 Value Realization Fundamentals.mp4 | 282.5 MB | ||
| 5 - Module-2-Value-Link-Workshop.pdf | 117.3 KB | ||
| 5 - Top Main Takeaways for Module 2.html | 1.8 KB | ||
| 6 - KPI-Tracking-Worksheet.xlsx | 10.3 KB | ||
| 6 - Module 3 Customer Segmentation Persona Building.mp4 | 266.2 MB | ||
| 6 - Module-3-Segmentation-and-Persona-Building-Workshop.pdf | 125.7 KB | ||
| 6 - Persona-Template.xlsx | 10.4 KB | ||
| 6 - Value-Stream-Map-Template.xlsx | 9.9 KB | ||
| 7 - Top Main Takeaways for Module 3.html | 1.7 KB | ||
| 8 - Module 4 Analyzing Pain Points Opportunities.mp4 | 96 MB | ||
| 8 - Module-4-Activity-Pain-Point-Sprint.pdf | 138.8 KB | ||
| 8 - Module-4-Example-Value-Realization-Roadmap.pdf | 139.2 KB | ||
| 9 - Top Main Takeaways for Module 4.html | 1.6 KB | ||
| Bonus Resources.txt | 102.4 B | ||
| Get Bonus Downloads Here.url | 204.8 B | ||
| ▲ 27 total files | |||
Journey Mapping To Identify & Fix Customer Pain Points
https://WebToolTip.com
Published 5/2025
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz
Language: English | Size: 1.19 GB | Duration: 0h 48m
Mini Masterclass Series - Volume 2
What you'll learn
Understand Customer Journey Mapping
Map and Analyze End-to-End Journeys
Segment Customers and Create Personas
Spot Pain Points and Find Opportunities
Apply Value Realization Frameworks
Design and Plan High-Impact Interventions
Practice Real-World Application
Visualize the complete customer journey
Map the end-to-end customer journey with clarity and empathy
Identify and prioritize pain points and moments of friction that matter most
Develop targeted interventions that improve customer experience and deliver real business results for both customers and your business
Confidently present and defend your journey and value realization plans
Requirements
No previous experience with journey mapping is required. Whether you’re new to the field or looking to sharpen your expertise, you’ll leave this mini masterclass ready to map, measure, and maximize customer value. Ready to see your business through your customers’ eyes-and turn insight into action? This course is for you!
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