| Bonus Resources.txt | 102.4 B | ||
| Get Bonus Downloads Here.url | 204.8 B | ||
| ~Get Your Files Here ! | |||
| 1 - Introduction to the Course | |||
| 1. Building Customer Success Systems with AI.mp4 | 71.2 MB | ||
| 2 - Working with Microsoft Copilot | |||
| 10. Navigating Microsoft Copilot Features.mp4 | 87.4 MB | ||
| 11. Project preparation.html | 3.4 KB | ||
| 12. The Real Role of Top Managers Today.mp4 | 118.3 MB | ||
| 13. Strategic Thinking for a Leader Vision Instead of Chaos.html | 13.9 KB | ||
| 14. How to use an AI Assistant.mp4 | 74.1 MB | ||
| 3 - Microsoft Copilot as Customer Success Infrastructure | |||
| 15. The Role of Microsoft Copilot in Building a Customer Success System.mp4 | 74.6 MB | ||
| 16. Auditing the company's current Customer Success using Copilot.mp4 | 136 MB | ||
| 17. Forming a CS vision and areas of responsibility with Copilot.mp4 | 105.8 MB | ||
| 18. Identifying key problems in the CS system.mp4 | 102 MB | ||
| 19. Getting Your Own Practical Companion.mp4 | 61.7 MB | ||
| 20. Project tasks.html | 2.2 KB | ||
| 4 - Customer Lifecycle as a Managed Model | |||
| 21. Customer Lifecycle vs Customer Journey.mp4 | 102 MB | ||
| 22. Where Businesses actually lose customers in the Lifecycle.mp4 | 72.6 MB | ||
| 23. Customer Lifecycle Stages Across Different Business Models.html | 78.8 KB | ||
| 24. CS Metrics That Matter to the Business.mp4 | 76.9 MB | ||
| 25. CS metrics Glossary.html | 5.9 KB | ||
| 26. Operationalizing CS processes and playbooks.mp4 | 86.8 MB | ||
| 27. Making Customer Success operational.mp4 | 39.2 MB | ||
| 28. Project tasks.html | 2.8 KB | ||
| 5 - Accelerating Campaign Planning | |||
| 29. Using Copilot for Brainstorming.mp4 | 77.4 MB | ||
| 30. Scenario Based Forecasting with Copilot.mp4 | 53.8 MB | ||
| 31. Enhancing Cross Team Communication Using AI.mp4 | 69 MB | ||
| 32. Generating a Project Plan Using Copilot in Word.mp4 | 80.9 MB | ||
| 33. Project tasks.html | 3 KB | ||
| 6 - Enhancing Stakeholder Communication | |||
| 34. Writing Clear Status Updates with Copilot.mp4 | 53.6 MB | ||
| 35. Using Copilot to Follow Up on Overdue Tasks.mp4 | 56.7 MB | ||
| 36. Creating Executive Summaries with Word & PowerPoint.mp4 | 72.2 MB | ||
| 37. Writing Effective Project Emails with Copilot in Outlook.mp4 | 89.1 MB | ||
| 7 - Visualizations Advanced Charts Maps & AI Generated Insights | |||
| 38. Creating Visuals with Prompts in Excel.mp4 | 89.1 MB | ||
| 39. Explore AI Powered Visuals.mp4 | 81.4 MB | ||
| 40. Styling Filtering & Exporting Taking Visuals to the Next Level.mp4 | 82.8 MB | ||
| 41. Project tasks.html | 3.6 KB | ||
| 8 - Advanced Prompt Engineering Tactics | |||
| 42. Generative AI Fundamentals Key Terminology.mp4 | 189 MB | ||
| 43. Advanced Prompt Engineering Techniques.mp4 | 159.5 MB | ||
| 44. Advanced Prompt Engineering Techniques Part 2.mp4 | 125.6 MB | ||
| 45. Advanced Prompt Techniques Tools for Prompt Testing.mp4 | 103.3 MB | ||
| 46. Advanced Prompt Techniques Part 3.mp4 | 96.4 MB | ||
| 47. Bad vs Good Prompts in Action.mp4 | 67.2 MB | ||
| 48. Debugging Fixing Broken Prompts.mp4 | 72.8 MB | ||
| 49. Case Study Research & Fact Checking with AI.mp4 | 72.9 MB | ||
| 50. Prompt Layering Context + Role + Task + Format.mp4 | 90.7 MB | ||
| 51. Build Your Prompt Portfolio.mp4 | 64.7 MB | ||
| 9 - Final | |||
| 52. Final Recommendations.mp4 | 63.3 MB | ||
| 53. How to Get a Certificate.mp4 | 87.3 MB | ||
| 54. How to Leave a Review.mp4 | 43.5 MB | ||
| 8. Creating an Account with Microsoft Copilot.html | 2.9 KB | ||
| 9. What is Copilot.mp4 | 51 MB | ||
| 2. Customer Success as a System of Business Accountability.mp4 | 88.4 MB | ||
| 3. How Customer Success Impacts Business Revenue.mp4 | 87.4 MB | ||
| 4. The Responsibilities of a Customer Success Manager.mp4 | 86.7 MB | ||
| 5. One day of a system Customer Success manager.mp4 | 192.1 MB | ||
| 6. Systematic learning while taking the course.mp4 | 80.9 MB | ||
| 7. How to study on Udemy.mp4 | 47.5 MB |
Microsoft Copilot for Customer Success as a Business System
https://WebToolTip.com
Published 12/2025
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz, 2 Ch
Language: English | Duration: 4h 54m | Size: 3.8 GB
A structured approach to Customer Success management and operations
What you'll learn
Understand Customer Success as a business system rather than a set of activities or roles
Define and structure a customer lifecycle that supports management decisions
Identify where customer value is lost before churn becomes visible
Select Customer Success metrics that support decision-making, not just reporting
Design processes and playbooks that reduce chaos and support scaling
Build a clear, operational view of how Customer Success works in a real business
Requirements
Basic experience working with customers, accounts, or business processes
Familiarity with Customer Success, account management, or post-sales roles is helpful
Willingness to analyze a real business case and think systemically
Access to Microsoft 365 Copilot is recommended for practice
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