| 1 - Introduction.mp4 | 6.3 MB | ||
| 2 - Overview of the Telecom Industry and Key Services.mp4 | 80.2 MB | ||
| 2 - Presenting Offers and Plans Persuasively.mp4 | 32.1 MB | ||
| 2 - Professional Communication Skills.mp4 | 35.1 MB | ||
| 2 - The Customer Journey Before, During, and After the Sale.mp4 | 18.4 MB | ||
| 2 - Workplace Ethics and Accountability.mp4 | 41.6 MB | ||
| 3 - Active Listening and Emotional Intelligence.mp4 | 31.6 MB | ||
| 3 - Time Management and Teamwork.mp4 | 44 MB | ||
| 3 - Tracking Performance and Achieving Monthly Targets.mp4 | 26.2 MB | ||
| 3 - Types of Customers and How to Identify Their Needs.mp4 | 45 MB | ||
| 3 - Upselling and Cross-Selling in Daily Interactions.mp4 | 45.6 MB | ||
| 4 - Creating Memorable and Positive Experiences.mp4 | 41.4 MB | ||
| 4 - Handling Objections and Difficult Customers.mp4 | 26.7 MB | ||
| 4 - Personal Branding and Professional Image.mp4 | 13.5 MB | ||
| 4 - Turning Service Calls or Walk-Ins into Sales.mp4 | 33.5 MB | ||
| 4 - Understanding Customer Expectations in Telecom.mp4 | 38.9 MB | ||
| 5 - Continuous Learning and Career Advancement in Telecom.mp4 | 26.2 MB | ||
| 5 - Measuring and Improving Customer Satisfaction (NPS, CSAT).mp4 | 25.2 MB | ||
| Bonus Resources.txt | 102.4 B | ||
| Get Bonus Downloads Here.url | 204.8 B | ||
| ▲ 24 total files | |||
Telecom essentials for new employees
https://WebToolTip.com
Published 11/2025
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Language: English | Duration: 1h 57m | Size: 632 MB
Learn essential telecom knowledge and customer service skills for frontline sales and support agents.
What you'll learn
Understand the structure of the telecom industry and the key services to customers
Identify different types of customers and learn how to handle their needs effectively.
Develop strong communication and customer service skills for real-world telecom interactions
Learn essential sales techniques such as upselling, cross-selling, and building trust with customers
Master the process of delivering an excellent customer experience before, during, and after the sale
Build professionalism, teamwork, and time management habits to grow a successful telecom career.
Requirements
No prior experience in telecom is required — this course is designed for beginners. A basic understanding of customer service is helpful but not mandatory. A computer or smartphone with internet access to follow the course materials. An open mindset and willingness to learn practical communication and sales skills.
| torrent name | size | uploader | age | seed | leech |
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| 338.5 MB | freecoursewb | 1 year | 5 | 5 | |
| 2.4 GB | freecoursewb | 2 years | 3 | 1 | |
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Udemy - Introduction To Telecom Networks - Fixed - Wireless Networks Posted by
freecoursewb in Other
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1.7 GB | freecoursewb | 4 years | 0 | 0 |
| 253.7 MB | freecoursewb | 4 years | 0 | 0 |
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