| 1 - WHAT IS MEANT BY CUSTOMER SUCCESS.mp4 | 106.1 MB | ||
| 10 - GETTING IN FRONT OF SENIOR MANAGEMENT AND C LEVEL CUSTOMER STAKEHOLDERS.mp4 | 56 MB | ||
| 11 - What Is Phase 1 Preparation All About.mp4 | 75.4 MB | ||
| 12 - Accessing Information.mp4 | 42.1 MB | ||
| 13 - Internal Handover.mp4 | 27.7 MB | ||
| 14 - Customer Information.mp4 | 57.7 MB | ||
| 15 - Initiative Information and Customer Outcome Requirements.mp4 | 27.9 MB | ||
| 16 - CSM Outcome Requirements.mp4 | 55.4 MB | ||
| 17 - Third Parties and Project Status.mp4 | 171 MB | ||
| 18 - Tools for PCSMF Phase 1 Preparation.mp4 | 34.5 MB | ||
| 19 - What Is Commitment All About.mp4 | 29.7 MB | ||
| 2 - TREATING YOUR CUSTOMER AS YOUR BUSINESS PARTNER.mp4 | 59 MB | ||
| 20 - Communicating with the Customer.mp4 | 164.9 MB | ||
| 21 - Developing a Stakeholder Management Strategy.mp4 | 90.8 MB | ||
| 22 - What Is PCSMF Phase 3 Onboarding All About.mp4 | 13.7 MB | ||
| 23 - Generic and Customized Onboarding Models.mp4 | 49.7 MB | ||
| 24 - Information for Onboarding.mp4 | 148.1 MB | ||
| 25 - Tools for PCSMF Phase 3 Onboarding.mp4 | 24 MB | ||
| 26 - WHAT IS ADOPTION ALL ABOUT.mp4 | 162.8 MB | ||
| 27 - UNDERSTANDING IMPACTED USERS.mp4 | 72.9 MB | ||
| 28 - RESEARCH TECHNIQUES.mp4 | 47 MB | ||
| 29 - CSM INVOLVEMENT IN ADOPTION RESEARCH.mp4 | 33.7 MB | ||
| 3 - WHERE DO CSMS FIT WITHIN THE WIDER ORGANIZATIONAL STRUCTURE.mp4 | 85.4 MB | ||
| 4 - What Is Your Organizations Customer Success Strategy.mp4 | 22.5 MB | ||
| 5 - What Is Your Role in Helping to Fulll Your Organizations Customer Success Stra.mp4 | 37.9 MB | ||
| 6 - What Assets and Resources Are Available to Help You.mp4 | 46 MB | ||
| 7 - How Will You Plan and Manage Your Time.mp4 | 30.6 MB | ||
| 8 - THE RAPAE TASK MODELA WAY TO CATEGORIZE CSM ACTIVITIES.mp4 | 107.6 MB | ||
| 9 - UNDERSTANDING THE CRITICAL PATH.mp4 | 68.1 MB | ||
| Bonus Resources.txt | 102.4 B | ||
| Get Bonus Downloads Here.url | 204.8 B | ||
| ▲ 31 total files | |||
The Complete Customer Success Manager Course
https://WebToolTip.com
Published 5/2025
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz
Language: English | Size: 1.90 GB | Duration: 6h 18m
Customer Success | Retention Strategies | Metrics | CSM Tools & Frameworks
What you'll learn
CSM Fundamentals: Learn the role and impact of a Customer Success Manager, and how this function supports customer outcomes and business growth.
Core Competencies: Build critical skills across both technical tools and interpersonal communication—essential for any client-facing role.
Retention & Engagement: Explore scalable strategies to reduce churn, foster loyalty, and implement practical vendor-lock techniques.
Success Metrics: Gain fluency in key indicators like Net Promoter Score (NPS) and churn rate—and learn how to interpret them to drive action.
Frameworks for Delivery: Master a structured, repeatable approach across onboarding, adoption, expansion, and renewal.
Requirements
No prior experience is needed. This course is designed for both beginners and working professionals. All concepts are explained from the ground up with clear, practical examples. A willingness to learn and apply new frameworks is all you need.
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