| 001 Close out.mp4 | 20.6 MB | ||
| 001 Close out_en.vtt | 3.6 KB | ||
| 001 Introduction to Voice of the Customer.mp4 | 15 MB | ||
| 001 Introduction to Voice of the Customer_en.vtt | 2.4 KB | ||
| 001 Introduction.mp4 | 4.8 MB | ||
| 001 Introduction_en.vtt | 1.4 KB | ||
| 001 What is Lean Six Sigma.mp4 | 16.9 MB | ||
| 001 What is Lean Six Sigma_en.vtt | 2.7 KB | ||
| 002 Customer Segmentation.mp4 | 22.2 MB | ||
| 002 Customer Segmentation_en.vtt | 4.7 KB | ||
| 002 DMAIC.mp4 | 21.2 MB | ||
| 002 DMAIC_en.vtt | 4.6 KB | ||
| 002 What is the purpose of this course.mp4 | 12.1 MB | ||
| 002 What is the purpose of this course_en.vtt | 2.8 KB | ||
| 003 Customer Segmentation Demonstration.mp4 | 14.6 MB | ||
| 003 Customer Segmentation Demonstration_en.vtt | 5.9 KB | ||
| 003 Disclaimer.mp4 | 828.4 KB | ||
| 003 Disclaimer_en.vtt | 512 B | ||
| 003 What are the benefits of LSS & the toolkit.mp4 | 12.6 MB | ||
| 003 What are the benefits of LSS & the toolkit_en.vtt | 2.3 KB | ||
| 004 Scenario to be used to explore the tools.mp4 | 6 MB | ||
| 004 Scenario to be used to explore the tools_en.vtt | 1.3 KB | ||
| 004 Types and sources of customer data.mp4 | 27.3 MB | ||
| 004 Types and sources of customer data_en.vtt | 7.5 KB | ||
| 005 Interviews.mp4 | 38.7 MB | ||
| 005 Interviews_en.vtt | 8.7 KB | ||
| 006 Point of use observation.mp4 | 34.5 MB | ||
| 006 Point of use observation_en.vtt | 7.5 KB | ||
| 007 Focus groups.mp4 | 31.1 MB | ||
| 007 Focus groups_en.vtt | 6.8 KB | ||
| 008 Surveys.mp4 | 25.5 MB | ||
| 008 Surveys_en.vtt | 6.2 KB | ||
| 009 Kano Analysis.mp4 | 23.7 MB | ||
| 009 Kano Analysis_en.vtt | 4.2 KB | ||
| 010 Kano Analysis Demonstration.mp4 | 13.8 MB | ||
| 010 Kano Analysis Demonstration_en.vtt | 5.7 KB | ||
| 011 Critical to quality tree.mp4 | 23.3 MB | ||
| 011 Critical to quality tree_en.vtt | 4.7 KB | ||
| 012 Critical to quality tree Demonstration.mp4 | 6.5 MB | ||
| 012 Critical to quality tree Demonstration_en.vtt | 2.8 KB | ||
| 31001300-VOC-tookit-slidespptx.pdf | 1.4 MB | ||
| 31001312-Kano-Analysis.xlsx | 59.6 KB | ||
| 31001316-Critical-to-quality-tree.xlsx | 59.6 KB | ||
| 31001318-Customer-segmentation.xlsx | 56.3 KB | ||
| 31038442-Certificate.pptx | 93.1 KB | ||
| 31039278-Additional-courses.pptx | 869.1 KB | ||
| 31571298-Critical-to-quality-tree.xlsx | 60 KB | ||
| 31571304-Kano-Analysis.xlsx | 59.8 KB | ||
| 31571314-Customer-segmentation.xlsx | 56.9 KB | ||
| 39186320-February-Course-Promotions.pdf | 164.3 KB | ||
| Bonus Resources.txt | 409.6 B | ||
| Get Bonus Downloads Here.url | 204.8 B | ||
| ▲ 52 total files | |||
Voice of the Customer: Toolkit
https://FreeCourseWeb.com
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 374 MB | Duration: 1h 7m
Tools to gather data on your customers to understand how they are currently experiencing your service / product.
What you'll learn
Voice of the customer
VOC tools
Lean Six Sigma
Lean Six Sigma Tools
Surveys
Interviews
Focus Groups
Requirements
No
Description
Understanding your customer is VITAL if you are to continue to provide them with a service or product that satisfies their needs and requirements. In an increasingly competitive and innovative marketplace, those companies that do not put their customers front and centre of their improvement efforts will be the ones left behind and, ultimately, won't be in the marketplace in the future. How can you improve your customer journey, your customer experience and how your customer views your products and service if you do not know what they are thinking?
In this course, we come at this from 2 angles. Firstly, identify how you can get customer data in front of you to start with. Secondly, what to do with that customer data once you have it. It is all about mapping this data, tracking it, cutting it up into segments etc. so you are truly aware of what your customer is thinking. We will cover the following
| torrent name | size | uploader | age | seed | leech |
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| 3.6 GB | freecoursewb | 3 weeks | 0 | 0 | |
| 2.6 GB | freecoursewb | 1 month | 1 | 17 | |
| 1.8 GB | freecoursewb | 3 months | 9 | 2 | |
| 2.4 GB | freecoursewb | 4 months | 2 | 0 | |
| 3.4 GB | freecoursewb | 5 months | 6 | 2 |
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