| 1 -How to Get the Job.mp4 | 217.8 MB | ||
| 1 -Introduction.mp4 | 70.7 MB | ||
| 1 -Role Introduction.mp4 | 19.1 MB | ||
| 1 -Support Agent Role & Customer requests.mp4 | 131.1 MB | ||
| 2 -Key Responsibilities of a Regional Manager.mp4 | 287.1 MB | ||
| 2 -Key Responsibilities of a Supervisor.mp4 | 189.9 MB | ||
| 2 -Key Responsibilities of the Chief Customer Officer.mp4 | 282 MB | ||
| 2 -Providing Information About Casinos, Games, Promotions, and Services.mp4 | 100.6 MB | ||
| 2 -The Role of a Senior Support Agent.mp4 | 135.7 MB | ||
| 3 -Handling Customer Complaints and Issues.mp4 | 101.7 MB | ||
| 3 -Key Skills for Success as a Regional Manager.mp4 | 267.4 MB | ||
| 3 -Key Skills for Successful CCO Performance.mp4 | 257.7 MB | ||
| 3 -Key Skills for a Successful Supervisor.mp4 | 197.5 MB | ||
| 3 -Skills Required for Successful Senior Customer Support Agents.mp4 | 228.7 MB | ||
| 4 -Account Management Deposits and Withdrawals.mp4 | 181.4 MB | ||
| 4 -Advancing in the CCO Position.mp4 | 39.5 MB | ||
| 4 -Conclusion for the Module and Role.mp4 | 68.6 MB | ||
| 5 -Conclusion for the Module and Role.mp4 | 24.1 MB | ||
| Bonus Resources.txt | 102.4 B | ||
| Get Bonus Downloads Here.url | 204.8 B | ||
| ▲ 26 total files | |||
Customer Service Career: From A to Z
https://WebToolTip.com
Published 5/2025
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Language: English | Duration: 6h 26m | Size: 2.91 GB
From entry-level to leadership: everything you need to build and grow your career in customer support.
What you'll learn
Understand the career path in customer support — from agent to director — and what is expected at each level.
Identify the key responsibilities, required skills, and typical challenges of each role within a support team.
Learn practical techniques for handling difficult customers, managing negative feedback, and communicating effectively across channels.
Prepare for job applications and interviews in customer support with concrete tools and examples.
Requirements
No prior experience required. This course is designed for all levels, whether you are just starting out or already working in support.
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