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Linkedin - Creating Positive Conversations with Challenging Customers (2022)

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Linkedin - Creating Positive Conversations with Challenging Customers (2022) (Size: 368.9 MB)
  001. Why telling a customer what you can do is important.en.srt 2.1 KB
  001. Why telling a customer what you can do is important.mp4 20 MB
  002. Be positive with customers, not provoking.en.srt 3.8 KB
  002. Be positive with customers, not provoking.mp4 34.9 MB
  003. Pacing your customers.en.srt 4.5 KB
  003. Pacing your customers.mp4 37.9 MB
  004. Ask your customers what else.en.srt 4.9 KB
  004. Ask your customers what else.mp4 41 MB
  005. Use partnership language with customers.en.srt 3.9 KB
  005. Use partnership language with customers.mp4 33.2 MB
  006. When you can't give the customer what they want.en.srt 3.5 KB
  006. When you can't give the customer what they want.mp4 27.6 MB
  007. Positively prime customers.en.srt 3 KB
  007. Positively prime customers.mp4 28.8 MB
  008. Words and phrases to avoid and choosing better options.en.srt 3.4 KB
  008. Words and phrases to avoid and choosing better options.mp4 30.8 MB
  009. Positioning controversial policies.en.srt 2.9 KB
  009. Positioning controversial policies.mp4 26.7 MB
  010. Issues with billing or customer rewards.en.srt 4.9 KB
  010. Issues with billing or customer rewards.mp4 39.7 MB
  011. Politely distancing from hot topics.en.srt 3.2 KB
  011. Politely distancing from hot topics.mp4 27.9 MB
  012. Start, stop, continue exercise.en.srt 2.2 KB
  012. Start, stop, continue exercise.mp4 20.5 MB
  Bonus Resources.txt 409.6 B
  Get Bonus Downloads Here.url 204.8 B
  ▲ 26 total files

Description


Creating Positive Conversations with Challenging Customers (2022)
https://TutPig.com

LinkedIn Learning
Duration: 30m 18s | .MP4 1280x720, 30 fps(r) | AAC, 48000 Hz, 2ch | 368 MB
Genre: eLearning | Language: English

What do you do when faced with a customer who's fuming over a delay, cancellation, or objection to a policy? How can you adequately address their issue when your interaction starts off on such a sour note? In this course, Myra Golden shares approaches that can help you reframe such conversations, and use your words and actions to put a positive slant on an otherwise negative situation. Learn how to use empathy and pacing to foster a sense of connection with customers. Discover the words and phrases to avoid in customer service, how to use partnership language to leave people feeling heard and satisfied, and how to properly apologize. Plus, learn how to approach real-world situations, such as billing issues, positioning controversial policies, and how to politely distance from hot-button issues like religion and politics to maintain a professional position.

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