| 1.Course Overview | |||
| 01.Course Overview.mp4 | 4.46 MB | ||
| 2.Introduction | |||
| 02.Introduction.mp4 | 3.29 MB | ||
| 03.Being a Mentor.mp4 | 2.89 MB | ||
| 04.Conflict Management.mp4 | 4.29 MB | ||
| 05.Facilitating Communication.mp4 | 4.82 MB | ||
| 06.Providing Feedback.mp4 | 6.33 MB | ||
| 07.Performance Management.mp4 | 10.58 MB | ||
| 08.Handling Performance Reviews.mp4 | 6.95 MB | ||
| 09.Meet the Team.mp4 | 8.2 MB | ||
| 3.Being a Mentor | |||
| 10.Introduction.mp4 | 6.97 MB | ||
| 11.Learn from Your Mentees.mp4 | 24.66 MB | ||
| 12.Empower Employees to Work out Their Own Problems.mp4 | 14.86 MB | ||
| 13.Listen to Your Employees.mp4 | 23.16 MB | ||
| 14.Lead by Example.mp4 | 15.56 MB | ||
| 15.Summary.mp4 | 8.91 MB | ||
| 4.Conflict Management | |||
| 16.Introduction.mp4 | 6.67 MB | ||
| 17.Unnecessary Conflict.mp4 | 15.26 MB | ||
| 18.Under-performing Employees.mp4 | 15.09 MB | ||
| 19.Resolve Conflict.mp4 | 15.51 MB | ||
| 20.Summary.mp4 | 8.43 MB | ||
| 5.Facilitating Communication | |||
| 21.Introduction.mp4 | 6.09 MB | ||
| 22.Conduct a Formal Communications Review.mp4 | 12.44 MB | ||
| 23.Use Multiple Communication Channels.mp4 | 14.22 MB | ||
| 24.Conduct Regular Team Building Exercises.mp4 | 11.1 MB | ||
| 25.Facilitate Communication with a Shy Employee.mp4 | 9.11 MB | ||
| 26.Use Social Tools.mp4 | 12.75 MB | ||
| 27.Summary.mp4 | 15.83 MB | ||
| 6.Providing Feedback | |||
| 28.Introduction.mp4 | 8.2 MB | ||
| 29.Provide Feedback During Casual Conversation.mp4 | 9.6 MB | ||
| 30.Select the Proper Time and Place.mp4 | 6.01 MB | ||
| 31.Provide Feedback in a Timely Manner.mp4 | 7.45 MB | ||
| 32.Share Why an Employee Needs to Improve.mp4 | 5.96 MB | ||
| 33.Gather Feedback on Your Own Performance.mp4 | 6.53 MB | ||
| 34.Summary.mp4 | 11.39 MB | ||
| 7.Performance Management | |||
| 35.Introduction.mp4 | 19.96 MB | ||
| 36.Setting Clear Objectives.mp4 | 14.2 MB | ||
| 37.Engage in Performance Coaching.mp4 | 8.21 MB | ||
| 38.Gather Information from Multiple Sources.mp4 | 12.12 MB | ||
| 39.Give Recognition.mp4 | 13.29 MB | ||
| 40.Ensure Management is Prepared.mp4 | 16.75 MB | ||
| 41.Evaluate Performance Management Processes.mp4 | 7.8 MB | ||
| 42.Summary.mp4 | 14.57 MB | ||
| 8.Handling Performance Reviews | |||
| 43.Introduction.mp4 | 17.33 MB | ||
| 44.Complete Documentation Beforehand.mp4 | 15.77 MB | ||
| 45.Start by Setting Goals.mp4 | 16.82 MB | ||
| 46.Spend More Time on Positive Feedback.mp4 | 8.83 MB | ||
| 47.Handling Difficult Reviews.mp4 | 7.96 MB | ||
| 48.Removing Performance Reviews.mp4 | 7.03 MB | ||
| 49.Summary.mp4 | 17.24 MB | ||
| 9.Summary | |||
| 50.Being a Mentor.mp4 | 2.88 MB | ||
| 51.Conflict Management.mp4 | 4.39 MB | ||
| 52.Facilitating Communication.mp4 | 4.73 MB | ||
| 53.Providing Feedback.mp4 | 6.41 MB | ||
| 54.Performance Management.mp4 | 10.54 MB | ||
| 55.Handling Performance Reviews.mp4 | 6.82 MB | ||
| 56.Wrap Up.mp4 | 9.26 MB |
You've watched other companies and organizations become
supremely successful in IT service management (ITSM), and
you're wondering how your company can do the same. In this
course, ITIL Foundation: Lifecycle Phases and Processes, you ll
take the core concepts of IT service management and learn how to
apply processes within the five stages of ITIL . First
you'll delve into how these processes help deliver value to the
customer. Next, you ll discover how these processes and phases
work together to help your teams perform at top quality
Finally, you ll explore the concepts necessary to apply
functional roles within these processes. When you re finished with
this course, you'll have the skills and knowledge of the
ITIL framework and be prepared to take the ITIL Foundation
| torrent name | size | uploader | age | seed | leech |
|---|---|---|---|---|---|
| 11.51 GB | Boolase | 8 years | 0 | 0 | |
| 1.35 GB | Tobimaroo | 8 years | 0 | 1 | |
| 349.5 MB | Tobimaroo | 8 years | 1 | 0 | |
| 463.17 MB | Tobimaroo | 8 years | 0 | 1 | |
| 199.3 MB | Tobimaroo | 8 years | 0 | 0 |
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