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Udemy - ITSM v4 to v5 Foundation Bridge Certification Course

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Udemy - ITSM v4 to v5 Foundation Bridge Certification Course (Size: 2.2 GB)
  Bonus Resources.txt 102.4 B
  Get Bonus Downloads Here.url 204.8 B
  ~Get Your Files Here !
  1 - Welcome and Course Overview
  1. Quiz.html 28.6 KB
  1. Welcome to the ITSM v4 to v5 Bridge Course (Description).html 819.2 B
  1. Welcome to the ITSM v4 to v5 Bridge Course.mp4 63.4 MB
  10 - Full Mock Exam — 20 Questions With Explanations
  10. Quiz.html 31.5 KB
  2 - Why ITSM v5 — The Evolution Story
  2. ITSM v5 Evolution Quiz — Drivers and v4 vs v5 Differences (Description).html 819.2 B
  2. ITSM v5 Evolution Quiz — Drivers and v4 vs v5 Differences.html 29.9 KB
  3 - The New ITSM v5 Framework Architecture
  3. ITSM v5 Framework Architecture Quiz — Books and Value System (Description).html 819.2 B
  3. ITSM v5 Framework Architecture Quiz — Books and Value System.html 30.1 KB
  4 - Key New Concepts in ITSM v5
  10. AI-Native Service Management — Guidance for AI-Enabled Environments (Description).html 921.6 B
  10. AI-Native Service Management — Guidance for AI-Enabled Environments.mp4 79.4 MB
  11. Sustainability in ITSM v5 — Green Thinking Built Into the Framework (Description).html 921.6 B
  11. Sustainability in ITSM v5 — Green Thinking Built Into the Framework.mp4 79.8 MB
  4. ITSM v5 Key Concepts Quiz — DPSM, Experience and AI Management (Description).html 819.2 B
  4. ITSM v5 Key Concepts Quiz — DPSM, Experience and AI Management.html 30.4 KB
  5 - The AI Governance Extension Module
  12. R3_6C_AI_Model.pdf 130.9 KB
  12. The ITSM AI Capability Model — The 6C Framework Explained (Description).html 819.2 B
  12. The ITSM AI Capability Model — The 6C Framework Explained.mp4 90.4 MB
  13. R4_AI_Governance.pdf 124.9 KB
  13. The AI Governance Extension Module — Four Perspectives (Description).html 819.2 B
  13. The AI Governance Extension Module — Four Perspectives.mp4 86.1 MB
  5. AI Governance Extension Quiz — 6C Framework and Four Perspectives (Description).html 819.2 B
  5. AI Governance Extension Quiz — 6C Framework and Four Perspectives.html 31.4 KB
  6 - Updated Terminology and Principles
  14. Key Terminology Changes From ITSM v4 to v5 (Description).html 819.2 B
  14. Key Terminology Changes From ITSM v4 to v5.mp4 81.1 MB
  14. R5_Terminology_Cheat_Sheet.pdf 157.4 KB
  15. Guiding Principles — Unchanged in v5, Plus Two New Design Principles (Description).html 819.2 B
  15. Guiding Principles — Unchanged in v5, Plus Two New Design Principles.mp4 88.3 MB
  16. The Four Dimensions Model — ITSM v5 Context Updates (Description).html 819.2 B
  16. The Four Dimensions Model — ITSM v5 Context Updates.mp4 89.8 MB
  6. Terminology and Principles Quiz — v5 Language and Design Principles (Description).html 819.2 B
  6. Terminology and Principles Quiz — v5 Language and Design Principles.html 31.3 KB
  7 - New Certification Pathways in ITSM v5
  17. R7_Certification_Pathway.pdf 148 KB
  17. The Nine Core Modules — ITSM v5's New Certification Map (Description).html 819.2 B
  17. The Nine Core Modules — ITSM v5's New Certification Map.mp4 86.4 MB
  18. R7_Certification_Pathway.pdf 148 KB
  18. Three Advanced Streams Practice Manager, Managing Pro, Strategic Leader (Description).html 819.2 B
  18. Three Advanced Streams Practice Manager, Managing Pro, Strategic Leader.mp4 83.3 MB
  19. Managing Professional Transition — From ITSM 4 MP to ITSM v5 (Description).html 819.2 B
  19. Managing Professional Transition — From ITSM 4 MP to ITSM v5.mp4 76.6 MB
  7. ITSM v5 Certification Pathways Quiz — Modules and Streams (Description).html 819.2 B
  7. ITSM v5 Certification Pathways Quiz — Modules and Streams.html 31.2 KB
  8 - The 34 Practices — What's Updated in v5
  20. Practice Reorganisation — What Changed, What Moved, What Stayed (Description).html 819.2 B
  20. Practice Reorganisation — What Changed, What Moved, What Stayed.mp4 105.3 MB
  20. R6_34_Practices.pdf 155.5 KB
  21. Key Practice Deep Dives — Critical Practice Updates for the Bridge Exam (Description).html 819.2 B
  21. Key Practice Deep Dives — Critical Practice Updates for the Bridge Exam.mp4 82.5 MB
  22. Practices in Action — Applying v5 Thinking to Real Scenarios (Description).html 819.2 B
  22. Practices in Action — Applying v5 Thinking to Real Scenarios.mp4 81 MB
  8. ITSM v5 Practices Quiz — Reorganisation and Applied Scenarios (Description).html 819.2 B
  8. ITSM v5 Practices Quiz — Reorganisation and Applied Scenarios.html 30.9 KB
  9 - Bridge Exam Preparation
  23. Understanding the Bridge Exam — Format, Structure, and Strategy (Description).html 819.2 B
  23. Understanding the Bridge Exam — Format, Structure, and Strategy.mp4 75 MB
  24. Common Exam Traps and How to Avoid Them (Description).html 819.2 B
  24. Common Exam Traps and How to Avoid Them.mp4 88.5 MB
  25. Exam Mindset and Final Preparation (Description).html 819.2 B
  25. Exam Mindset and Final Preparation.mp4 79.2 MB
  9. Quiz.html 30.2 KB
  8. DPSM and Digital Products — The Core New Concept in ITSM v5 (Description).html 819.2 B
  8. DPSM and Digital Products — The Core New Concept in ITSM v5.mp4 87.1 MB
  8. R2_Product_Lifecycle.pdf 140.3 KB
  9. Experience Management — The Third Pillar of ITSM v5 (Description).html 819.2 B
  9. Experience Management — The Third Pillar of ITSM v5.mp4 72.9 MB
  5. The Seven Core Books — ITSM v5's New Knowledge Structure (Description).html 819.2 B
  5. The Seven Core Books — ITSM v5's New Knowledge Structure.mp4 73.2 MB
  6. From Service Management to Product-Centric Thinking (Description).html 819.2 B
  6. From Service Management to Product-Centric Thinking.mp4 71.1 MB
  7. The ITSM Value System — How the SVS Was Renamed and Extended (Description).html 819.2 B
  7. The ITSM Value System — How the SVS Was Renamed and Extended.mp4 89.9 MB
  3. The World That Demanded ITSM v5 AI, Digital Products, and Modern IT (Description).html 921.6 B
  3. The World That Demanded ITSM v5 AI, Digital Products, and Modern IT.mp4 69.4 MB
  4. ITSM v4 vs ITSM v5 — The Definitive Side-by-Side Comparison (Description).html 819.2 B
  4. ITSM v4 vs ITSM v5 — The Definitive Side-by-Side Comparison.mp4 90 MB
  4. R1_v4_vs_v5_Comparison.pdf 152.2 KB
  26. Full Mock Exam Part 1 — Questions 1 to 12 With Explanations (Description).html 819.2 B
  26. Full Mock Exam Part 1 — Questions 1 to 12 With Explanations.mp4 103.7 MB
  26. R8_Mock_Exam_and_Answer_Key.pdf 230.9 KB
  27. Full Mock Exam Part 2 — Questions 13 to 20 and Your Score Guide (Description).html 819.2 B
  27. Full Mock Exam Part 2 — Questions 13 to 20 and Your Score Guide.mp4 105.5 MB
  27. R8_Mock_Exam_and_Answer_Key.pdf 230.9 KB
  27. R9_Final_Prep_Checklist.pdf 171.5 KB
  2. How to Use This Course and Pass the Bridge Exam (Description).html 819.2 B
  2. How to Use This Course and Pass the Bridge Exam.mp4 61.7 MB

Description


ITSM v4 to v5 Foundation Bridge Certification Course
https://WebToolTip.com
Published 4/2026

Created by Santhosh S, Kavitha Kavitha

MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz, 2 Ch

Level: Intermediate | Genre: eLearning | Language: English | Duration: 27 Lectures ( 3h 18m ) | Size: 2 GB
Master ITSM v5 updates, DPSM, AI governance and pass the Foundation Bridge exam with focused preparation
What you'll learn

✓ Understand the key differences between ITSM 4 and ITSM v5, including new concepts and structural changes

✓ Explain Digital Product and Service Management (DPSM) and the eight-stage product and service lifecycle

✓ Identify and apply the ITSM v5 AI Capability Model (6C framework) in service management scenarios

✓ Understand experience management across customer, user, and employee interactions in ITSM v5

✓ Recognise changes to the ITSM Value System, terminology, and management practice structure

✓ Prepare effectively for the ITSM Foundation Bridge exam using scenario-based question strategies
Requirements

● A valid ITSM 4 certification (Foundation or higher)

● Basic understanding of IT service management concepts from ITSM 4

● Interest in updating your knowledge to ITSM Version 5

● No additional tools, software, or prior AI knowledge required

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