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[LYNDA] Customer Service Winning Back a Lost Customer [FCO]

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[LYNDA] Customer Service Winning Back a Lost Customer [FCO] (Size: 790.8 MB)
  0-1 Welcome.mp4 23.3 MB
  1-2 Why customer win-back matters.mp4 69.7 MB
  1-3 Why customer loss goes unmanaged.mp4 105.5 MB
  1-4 Three big reasons to invest in win-back.mp4 114.8 MB
  2-5 How customers say goodbye & quick win-back efforts.mp4 78.5 MB
  2-6 Five types of lost customers.mp4 77.8 MB
  2-7 Measure your lost customer's _second lifetime_ value.mp4 54.6 MB
  3-10 Case study- A mobile carrier's win-back campaign.mp4 68.6 MB
  3-11 Wrap-up.mp4 27.5 MB
  3-8 How to ask a lost customer to return.mp4 67.3 MB
  3-9 How to run a lost customer campaign.mp4 102.9 MB
  Discuss.FreeTutorials.Us.html 165.7 KB
  FreeCoursesOnline.Me.html 108.3 KB
  FreeTutorials.Eu.html 102.2 KB
  How you can help Team-FTU.txt 307.2 B
  Torrent Downloaded From GloDls.to.txt 102.4 B
  [TGx]Downloaded from torrentgalaxy.org.txt 512 B
  ▲ 17 total files

Description


Created by : Jill Griffin
Last updated : 3/23/2016
Language : English
Torrent Contains : 17 Files
Course Source : https://www.lynda.com/Business-Skills-tutorials/Winning-Back-Lost-Customer/386628-2.html

Description

Lost customers are not lost causes. Statistics show that a firm has a higher probability of winning back a lost customer than prospecting a new one. In this course, customer relationship expert Jill Griffin provides a proven roadmap for winning back a lost customer. She proves the only thing worse than losing high-value customers is neglecting to win them back.

Jill shows that customers defect for one of five reasons: (1) intentionally pushed away, (2) unintentionally pushed away, (3) pulled away, (4) bought away, or (5) moved away. She also outlines which of these customers are the easiest to win back—and how to say "sorry" in a way that will resonate.

Topics include :

• Why winning back customers is crucial
• How customers say goodbye
• The five types of lost customers
• Running a lost customer campaign.

For More Udemy Free Courses >>> http://www.freetutorials.eu
For more Lynda and other Courses >>> https://www.freecoursesonline.me/
Our Forum for discussion >>> https://discuss.freetutorials.eu/



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